Sancta Maria Medical Centre, South Ockendon: patient reviews and CQC rating
Sancta Maria Medical Centre is a GP practice in South Ockendon with 2,624 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 1.3 full-time-equivalent qualified GPs, or 1,968 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sancta Maria Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 5 practices in South Ockendon with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (67%). 105 patients answered the survey (response rate 20%).
| Survey question | Sancta Maria Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 34% | 50% | 57% |
| Easy to contact via the website | 40% | 56% | 58% |
| Easy to contact via the NHS App | 39% | 51% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 63% | 70% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 80% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 25 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sancta Maria Medical Centre is Good, published in August 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,624 patients were registered at Sancta Maria Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 1,968 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 0.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,417 appointments a month, or 540 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
76% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Sancta Maria Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 540 | 480 | 510 |
| Face to face | 91% | 69% | 63% |
| Same day as booked | 57% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for depression (6.7% against 14.3%) and asthma (4.2% against 6.6%). The practice's patients live in areas with an average deprivation score of 25.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
Sancta Maria Medical Centre, Daiglen Drive, South Ockendon, RM15 5SZ. Phone: 01375 373322.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Health Centre | 0.1 km | 82% |
| The Derry Court Medical Practice | 0.2 km | 65% |
| Peartree Surgery and West Horndon Surgery | 2.0 km | 51% |
| Aveley Medical Centre | 2.1 km | 49% |
| Dr T Abela & Partners | 2.4 km | 66% |
- Aveley Medical Centre (49% overall experience good)
- Purfleet Care Centre (66% overall experience good)
- The Derry Court Medical Practice (65% overall experience good)
- The Health Centre (82% overall experience good)
How do patients rate Sancta Maria Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Sancta Maria Medical Centre as good, against 77% across England. 34% found it easy to get through by phone.
How many patients are registered at Sancta Maria Medical Centre?
2,624 patients were registered in September 2026, down 0.9% on a year earlier.
What is Sancta Maria Medical Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does Sancta Maria Medical Centre have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,968 patients per GP against 2,171 across England.
Are appointments at Sancta Maria Medical Centre face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sancta Maria Medical Centre's phone number?
01375 373322.