Aveley Medical Centre, South Ockendon: patient reviews and CQC rating
Aveley Medical Centre is a GP practice in South Ockendon with 12,124 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 2.6 full-time-equivalent qualified GPs, or 4,592 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Aveley Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Its weakest is the share who described their last contact with the practice as good: 43%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 5th of the 5 practices in South Ockendon with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (61%). 117 patients answered the survey (response rate 20%).
| Survey question | Aveley Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 49% | 74% | 77% |
| Easy to contact by phone | 31% | 50% | 57% |
| Easy to contact via the website | 41% | 56% | 58% |
| Easy to contact via the NHS App | 25% | 51% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 43% | 70% | 73% |
| Wait for appointment about right | 52% | 70% | 69% |
| Listened to well | 63% | 84% | 87% |
| Treated with care and concern | 64% | 83% | 86% |
| Confidence and trust in the clinician | 74% | 91% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for Aveley Medical Centre is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (September 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
12,124 patients were registered at Aveley Medical Centre in September 2026, down 1.4% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 4,592 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.7 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 5,272 appointments a month, or 435 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 31% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Aveley Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 435 | 480 | 510 |
| Face to face | 84% | 69% | 63% |
| Same day as booked | 31% | 45% | 45% |
| More than 28 days after booking | 11% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%), heart failure (0.7% against 1.1%) and cancer (2.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 22.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Aveley Medical Centre, 22 High Street, South Ockendon, RM15 4AD. Phone: 01708 899496. Website: www.aveleymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Purfleet Care Centre | 1.8 km | 66% |
| The Derry Court Medical Practice | 2.0 km | 65% |
| The Health Centre | 2.1 km | 82% |
| Sancta Maria Medical Centre | 2.1 km | 71% |
| Dr T Abela & Partners | 3.4 km | 66% |
- Purfleet Care Centre (66% overall experience good)
- Sancta Maria Medical Centre (71% overall experience good)
- The Derry Court Medical Practice (65% overall experience good)
- The Health Centre (82% overall experience good)
How do patients rate Aveley Medical Centre?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Aveley Medical Centre as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Aveley Medical Centre?
12,124 patients were registered in September 2026, down 1.4% on a year earlier.
What is Aveley Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Aveley Medical Centre have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,592 patients per GP against 2,171 across England.
Are appointments at Aveley Medical Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Aveley Medical Centre's phone number?
01708 899496.