The Derry Court Medical Practice, South Ockendon: patient reviews and CQC rating
The Derry Court Medical Practice is a GP practice in South Ockendon with 6,911 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 2.1 full-time-equivalent qualified GPs, or 3,240 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Derry Court Medical Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 72%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 5 practices in South Ockendon with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (66%). 96 patients answered the survey (response rate 14%).
| Survey question | The Derry Court Medical Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 65% | 74% | 77% |
| Easy to contact by phone | 47% | 50% | 57% |
| Easy to contact via the website | 49% | 56% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 72% | 84% | 87% |
| Treated with care and concern | 75% | 83% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 35 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Derry Court Medical Practice is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,911 patients were registered at The Derry Court Medical Practice in September 2026, down 3.3% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,240 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 3.2 |
| August 2024 | 2.1 | 4.1 |
| August 2025 | 2.1 | 4.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,514 appointments a month, or 364 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 57% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Derry Court Medical Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 364 | 480 | 510 |
| Face to face | 73% | 69% | 63% |
| Same day as booked | 57% | 45% | 45% |
| More than 28 days after booking | 0% | 5% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), osteoporosis (0.4% against 1.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% |
| High blood pressure | All ages | 11.1% | 15.2% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
The Derry Court Medical Practice, Unit 2-3 Derry Court, Derry Avenue, South Ockendon, RM15 5GN. Phone: 01708 607722. Website: www.thederrycourtmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Health Centre | 0.2 km | 82% |
| Sancta Maria Medical Centre | 0.2 km | 71% |
| Peartree Surgery and West Horndon Surgery | 2.0 km | 51% |
| Aveley Medical Centre | 2.0 km | 49% |
| Dr T Abela & Partners | 2.7 km | 66% |
- Aveley Medical Centre (49% overall experience good)
- Purfleet Care Centre (66% overall experience good)
- Sancta Maria Medical Centre (71% overall experience good)
- The Health Centre (82% overall experience good)
How do patients rate The Derry Court Medical Practice?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of The Derry Court Medical Practice as good, below the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at The Derry Court Medical Practice?
6,911 patients were registered in September 2026, down 3.3% on a year earlier.
What is The Derry Court Medical Practice's CQC rating?
Good overall, published in August 2017.
How many GPs does The Derry Court Medical Practice have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,240 patients per GP against 2,171 across England.
Are appointments at The Derry Court Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Derry Court Medical Practice's phone number?
01708 607722.