Purfleet Care Centre, Purfleet-on-thames: patient reviews and CQC rating
Purfleet Care Centre is a GP practice in Purfleet-on-thames with 6,981 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 2.7 full-time-equivalent qualified GPs, or 2,618 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Purfleet Care Centre
Its best result against England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Its weakest is the share who said they were treated with care and concern: 72%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (67%). 100 patients answered the survey (response rate 16%).
| Survey question | Purfleet Care Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 52% | 50% | 57% |
| Easy to contact via the website | 59% | 56% | 58% |
| Easy to contact via the NHS App | 56% | 51% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 64% | 70% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 74% | 84% | 87% |
| Treated with care and concern | 72% | 83% | 86% |
| Confidence and trust in the clinician | 82% | 91% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 30 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Purfleet Care Centre is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (September 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
6,981 patients were registered at Purfleet Care Centre in September 2026, up 0.8% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,618 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.0 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 4,482 appointments a month, or 642 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 45% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Purfleet Care Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 642 | 480 | 510 |
| Face to face | 54% | 69% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.9 years for women and 74.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.5% | 15.2% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Cancer | All ages | 1.3% | 3.8% |
| COPD | All ages | 1.2% | 1.9% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
Purfleet Care Centre, Tank Hill Road, Purfleet-on-thames, RM19 1SX. Phone: 01708 864834.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Aveley Medical Centre | 1.8 km | 49% |
| Slade Green Medical Centre | 3.8 km | 63% |
| The Derry Court Medical Practice | 3.8 km | 65% |
| The Health Centre | 3.9 km | 82% |
| Sancta Maria Medical Centre | 3.9 km | 71% |
- Aveley Medical Centre (49% overall experience good)
- Sancta Maria Medical Centre (71% overall experience good)
- The Derry Court Medical Practice (65% overall experience good)
- The Health Centre (82% overall experience good)
How do patients rate Purfleet Care Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Purfleet Care Centre as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Purfleet Care Centre?
6,981 patients were registered in September 2026, up 0.8% on a year earlier.
What is Purfleet Care Centre's CQC rating?
Good overall, published in March 2024.
How many GPs does Purfleet Care Centre have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,618 patients per GP against 2,171 across England.
Are appointments at Purfleet Care Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Purfleet Care Centre's phone number?
01708 864834.