Southend Victoria PCN: primary care network practices and patient survey
Southend Victoria PCN is a primary care network of 9 GP practices with 65,221 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,390 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in Southend Victoria PCN with survey results, the share of patients describing their overall experience as good ranges from 56% at The Practice Northumberland Avenue to 92% at Dr Sohan Lal Vashisht, with a median of 81% (England: 77%). 2 are above England and 3 below by more than the survey's margin of error. Dr Sohan Lal Vashisht has the highest share finding it easy to get through by phone (92%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Sohan Lal Vashisht | 2,655 | 92% | 92% | Good | 1,896 |
| Central Surgery | 4,861 | 85% | 65% | Good | 1,704 |
| North Avenue Surgery | 3,288 | 85% | 64% | Good | 2,418 |
| Dr Shabir Ahmad Malik | 3,378 | 84% | 77% | Good | 1,747 |
| St Luke’s Health Centre | 7,347 | 81% | 57% | Good | 2,649 |
| Carnarvon Medical Centre | 5,793 | 80% | 56% | Good | 1,993 |
| Queensway Surgery | 21,893 | 67% | 34% | Good | 2,636 |
| West Road Surgery | 9,223 | 59% | 18% | Good | 2,681 |
| The Practice Northumberland Avenue | 6,783 | 56% | 33% | Good | 2,924 |
Results for the network as a whole, from 935 responses, against Essex and England.
| Survey question | Southend Victoria PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 45% | 50% | 57% |
| Easy to contact via the website | 52% | 56% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 68% | 70% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 84% | 83% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
There are 2,390 registered patients per full-time-equivalent qualified GP in Southend Victoria PCN, more than England's 2,171 and Essex's 2,514. Practices recorded 558 appointments a month per 1,000 patients (England: 510), 51% of them face to face. 54% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.4% over the year (England: shrank 1.1%).
| Measure | Southend Victoria PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,390 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 558 | 480 | 510 |
| Face-to-face appointments | 51% | 69% | 63% |
| Same day as booked | 54% | 45% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 16% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Southend Victoria PCN is osteoporosis (2.0% against 1.2%), and the furthest below is cancer (3.1% against 3.8%).
| Condition register | Age group | Southend Victoria PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.5% | 14.3% | 9,052 |
| High blood pressure | All ages | 15.4% | 15.2% | 10,141 |
| Diabetes | 17+ yrs | 8.4% | 7.9% | 4,417 |
| Asthma | 6+ yrs | 6.8% | 6.6% | 4,191 |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% | 2,427 |
| Cancer | All ages | 3.1% | 3.8% | 2,056 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,789 |
| COPD | All ages | 2.5% | 1.9% | 1,632 |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% | 461 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 1,272 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 1,200 |
| Serious mental illness | All ages | 1.6% | 1.0% | 1,068 |
| Heart failure | All ages | 1.3% | 1.1% | 846 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 510 |
| Dementia | All ages | 0.9% | 0.8% | 622 |
| Learning disability | All ages | 0.9% | 0.6% | 585 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 436 |
| Palliative care | All ages | 0.8% | 0.6% | 506 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 337 |
- Southend East PCN (4 practices)
- Southend West Central PCN (5 practices)
- Ss9 North PCN (3 practices)
- Ss9 South PCN (2 practices)
Which practices are in Southend Victoria PCN?
Carnarvon Medical Centre, Central Surgery, Dr Shabir Ahmad Malik, Dr Sohan Lal Vashisht, North Avenue Surgery, Queensway Surgery, St Luke’s Health Centre, The Practice Northumberland Avenue and West Road Surgery.
How do patients rate Southend Victoria PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Southend Victoria PCN cover?
65,221 registered patients across 9 practices in September 2026.
How many patients per GP does Southend Victoria PCN have?
2,390 per full-time-equivalent qualified GP, against 2,171 across England.