St Luke’s Health Centre, Southend-on-sea: patient reviews and CQC rating
St Luke’s Health Centre is a GP practice in Southend-on-sea with 7,347 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 2.8 full-time-equivalent qualified GPs, or 2,649 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Luke’s Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 90%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 12 practices in Southend On Sea with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (83%). 101 patients answered the survey (response rate 19%).
| Survey question | St Luke’s Health Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 57% | 50% | 57% |
| Easy to contact via the website | 55% | 56% | 58% |
| Easy to contact via the NHS App | 32% | 51% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 80% | 70% | 73% |
| Wait for appointment about right | 90% | 70% | 69% |
| Listened to well | 85% | 84% | 87% |
| Treated with care and concern | 81% | 83% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 184 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Luke’s Health Centre is Good, published in September 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,347 patients were registered at St Luke’s Health Centre in September 2026, up 6.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,649 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.9 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 3.8 |
| August 2024 | 2.8 | 4.9 |
| August 2025 | 3.3 | 4.3 |
| August 2026 | 2.8 | 3.6 |
From June 2026 to August 2026 the practice recorded 4,067 appointments a month, or 554 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 48% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Luke’s Health Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 480 | 510 |
| Face to face | 66% | 69% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), a learning disability (1.0% against 0.6%) and COPD (3.2% against 1.9%). It has a lower share for chronic kidney disease (2.5% against 4.6%), cancer (2.5% against 3.8%) and coronary heart disease (2.2% against 3.0%). The practice's patients live in areas with an average deprivation score of 34.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.9% | 14.3% |
| High blood pressure | All ages | 13.7% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| COPD | All ages | 3.2% | 1.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
St Luke’s Health Centre, Pantile Avenue, Southend-on-sea, SS2 4BD. Phone: 0333 321 0918.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| North Avenue Surgery | 0.6 km | 85% |
| Dr Irlam and Partners | 1.2 km | 59% |
| Queensway Surgery | 1.5 km | 67% |
| Dr Sohan Lal Vashisht | 1.6 km | 92% |
| Southend Medical Centre | 1.9 km | 80% |
- Carnarvon Medical Centre (80% overall experience good)
- Central Surgery (85% overall experience good)
- Dr Shabir Ahmad Malik (84% overall experience good)
- Dr Sohan Lal Vashisht (92% overall experience good)
- North Avenue Surgery (85% overall experience good)
- Queensway Surgery (67% overall experience good)
- The Practice Northumberland Avenue (56% overall experience good)
- West Road Surgery (59% overall experience good)
How do patients rate St Luke’s Health Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of St Luke’s Health Centre as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at St Luke’s Health Centre?
7,347 patients were registered in September 2026, up 6.0% on a year earlier.
What is St Luke’s Health Centre's CQC rating?
Good overall, published in September 2018.
How many GPs does St Luke’s Health Centre have?
2.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,649 patients per GP against 2,171 across England.
Are appointments at St Luke’s Health Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Luke’s Health Centre's phone number?
0333 321 0918.