Central Surgery, Westcliff On Sea: patient reviews and CQC rating
Central Surgery is a GP practice in Westcliff On Sea with 4,861 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2021. It has 2.9 full-time-equivalent qualified GPs, or 1,704 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Central Surgery
Its best result against England is the share who described their last contact with the practice as good: 86%, above the England figure of 73%. Its weakest is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 5 practices in Westcliff-on-Sea with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (78%). 86 patients answered the survey (response rate 22%).
| Survey question | Central Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 65% | 50% | 57% |
| Easy to contact via the website | 64% | 56% | 58% |
| Easy to contact via the NHS App | 64% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 86% | 70% | 73% |
| Wait for appointment about right | 78% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 86% | 83% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Central Surgery is Good, published in May 2021. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,861 patients were registered at Central Surgery in September 2026, down 5.1% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 1,704 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 0.2 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 1,584 appointments a month, or 326 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 28% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Central Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 326 | 480 | 510 |
| Face to face | 90% | 69% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.2% against 0.8%), palliative or supportive care needs (1.3% against 0.6%) and osteoporosis (2.4% against 1.2%). It has a lower share for depression (9.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Dementia | All ages | 2.2% | 0.8% |
| COPD | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.5% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Central Surgery, 183-195 North Road, Westcliff On Sea, SS0 7AF. Phone: 01702 342589.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carnarvon Medical Centre | 0.0 km | 80% |
| West Road Surgery | 0.0 km | 59% |
| Southend Medical Centre | 0.7 km | 80% |
| Queensway Surgery | 0.9 km | 67% |
| The Valkyrie Surgery | 1.0 km | 66% |
- Carnarvon Medical Centre (80% overall experience good)
- Dr Shabir Ahmad Malik (84% overall experience good)
- Dr Sohan Lal Vashisht (92% overall experience good)
- North Avenue Surgery (85% overall experience good)
- Queensway Surgery (67% overall experience good)
- St Luke’s Health Centre (81% overall experience good)
- The Practice Northumberland Avenue (56% overall experience good)
- West Road Surgery (59% overall experience good)
How do patients rate Central Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Central Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Central Surgery?
4,861 patients were registered in September 2026, down 5.1% on a year earlier.
What is Central Surgery's CQC rating?
Good overall, published in May 2021.
How many GPs does Central Surgery have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,704 patients per GP against 2,171 across England.
Are appointments at Central Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Central Surgery's phone number?
01702 342589.