Westcliff Medical Centre, Westcliff-on-Sea: patient reviews and CQC rating
Westcliff Medical Centre is a GP practice in Westcliff-on-Sea with 2,970 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). It has 0.8 full-time-equivalent qualified GPs, or 3,841 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westcliff Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 5 practices in Westcliff-on-Sea with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (76%). 74 patients answered the survey (response rate 14%).
| Survey question | Westcliff Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 92% | 74% | 77% |
| Easy to contact by phone | 83% | 50% | 57% |
| Easy to contact via the website | 44% | 56% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 90% | 70% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 93% | 84% | 87% |
| Treated with care and concern | 87% | 83% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 78% of 50 responses rated the practice good or very good (England: 92%).
2,970 patients were registered at Westcliff Medical Centre in September 2026, up 13.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 3,841 patients per GP, more than the England figure of 2,171 and Essex's 2,514.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 782 appointments a month, or 263 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 30% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Westcliff Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 263 | 480 | 510 |
| Face to face | 84% | 69% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 8% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), dementia (0.2% against 0.8%) and chronic kidney disease (1.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 30.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.1 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.2% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.9% | 74.9% |
Westcliff Medical Centre, Ground Floor, Valkyrie Pcc, 50 Valkyrie Road, Westcliff-on-Sea, SS0 8BU. Phone: 01702 432040.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Valkyrie Surgery | 0.0 km | 66% |
| Carnarvon Medical Centre | 1.0 km | 80% |
| Central Surgery | 1.0 km | 85% |
| West Road Surgery | 1.0 km | 59% |
| Southend Medical Centre | 1.2 km | 80% |
- Dr H W Ng & Partner (91% overall experience good)
- Prince Avenue Surgery (83% overall experience good)
- Southend Medical Centre (80% overall experience good)
- The Valkyrie Surgery (66% overall experience good)
How do patients rate Westcliff Medical Centre?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Westcliff Medical Centre as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Westcliff Medical Centre?
2,970 patients were registered in September 2026, up 13.7% on a year earlier.
How many GPs does Westcliff Medical Centre have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,841 patients per GP against 2,171 across England.
Are appointments at Westcliff Medical Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westcliff Medical Centre's phone number?
01702 432040.