Southend West Central PCN: primary care network practices and patient survey
Southend West Central PCN is a primary care network of 5 GP practices with 34,823 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,450 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Southend West Central PCN with survey results, the share of patients describing their overall experience as good ranges from 66% at The Valkyrie Surgery to 92% at Westcliff Medical Centre, with a median of 83% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Dr H W Ng & Partner has the highest share finding it easy to get through by phone (92%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Westcliff Medical Centre | 2,970 | 92% | 83% | – | 3,841 |
| Dr H W Ng & Partner | 2,650 | 91% | 92% | Good | 1,603 |
| Prince Avenue Surgery | 4,552 | 83% | 70% | Good | 2,134 |
| Southend Medical Centre | 7,032 | 80% | 57% | Good | 3,719 |
| The Valkyrie Surgery | 17,619 | 66% | 27% | Good | 2,270 |
Results for the network as a whole, from 488 responses, against Essex and England.
| Survey question | Southend West Central PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 49% | 50% | 57% |
| Easy to contact via the website | 49% | 56% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 69% | 70% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 84% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,450 registered patients per full-time-equivalent qualified GP in Southend West Central PCN, more than England's 2,171 and Essex's 2,514. Practices recorded 468 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Southend West Central PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,450 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 468 | 480 | 510 |
| Face-to-face appointments | 68% | 69% | 63% |
| Same day as booked | 43% | 45% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 16% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Southend West Central PCN is serious mental illness (1.6% against 1.0%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Southend West Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% | 5,201 |
| Depression | 18+ yrs | 10.2% | 14.3% | 2,858 |
| Diabetes | 17+ yrs | 7.1% | 7.9% | 2,029 |
| Asthma | 6+ yrs | 5.9% | 6.6% | 1,961 |
| Cancer | All ages | 2.7% | 3.8% | 969 |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% | 764 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 904 |
| COPD | All ages | 1.9% | 1.9% | 662 |
| Atrial fibrillation | All ages | 1.8% | 2.2% | 626 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 598 |
| Serious mental illness | All ages | 1.6% | 1.0% | 567 |
| Dementia | All ages | 1.0% | 0.8% | 353 |
| Heart failure | All ages | 0.9% | 1.1% | 317 |
| Learning disability | All ages | 0.8% | 0.6% | 278 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 212 |
| Palliative care | All ages | 0.7% | 0.6% | 252 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 197 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 160 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 45 |
- Southend East PCN (4 practices)
- Southend Victoria PCN (9 practices)
- Ss9 North PCN (3 practices)
- Ss9 South PCN (2 practices)
Which practices are in Southend West Central PCN?
Dr H W Ng & Partner, Prince Avenue Surgery, Southend Medical Centre, The Valkyrie Surgery and Westcliff Medical Centre.
How do patients rate Southend West Central PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Southend West Central PCN cover?
34,823 registered patients across 5 practices in September 2026.
How many patients per GP does Southend West Central PCN have?
2,450 per full-time-equivalent qualified GP, against 2,171 across England.