The Valkyrie Surgery, Westcliff-on-Sea: patient reviews and CQC rating
The Valkyrie Surgery is a GP practice in Westcliff-on-Sea with 17,619 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 7.8 full-time-equivalent qualified GPs, or 2,270 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Valkyrie Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 4th of the 5 practices in Westcliff-on-Sea with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (64%). 95 patients answered the survey (response rate 22%).
| Survey question | The Valkyrie Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 66% | 74% | 77% |
| Easy to contact by phone | 27% | 50% | 57% |
| Easy to contact via the website | 41% | 56% | 58% |
| Easy to contact via the NHS App | 36% | 51% | 54% |
| Reception team helpful | 66% | 83% | 85% |
| Last contact good | 55% | 70% | 73% |
| Wait for appointment about right | 55% | 70% | 69% |
| Listened to well | 85% | 84% | 87% |
| Treated with care and concern | 80% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 510 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Valkyrie Surgery is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
17,619 patients were registered at The Valkyrie Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 2,270 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 2.9 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 10.5 |
| August 2024 | 7.8 | 14.4 |
| August 2025 | 7.8 | 15.9 |
| August 2026 | 7.8 | 16.7 |
From June 2026 to August 2026 the practice recorded 9,827 appointments a month, or 558 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Valkyrie Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 558 | 480 | 510 |
| Face to face | 60% | 69% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), dementia (1.4% against 0.8%) and serious mental illness (1.8% against 1.0%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.8% against 4.6%) and depression (9.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 27.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Dementia | All ages | 1.4% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.1% | 74.9% |
The Valkyrie Surgery, 50 Valkyrie Road, Westcliff-on-Sea, SS0 8BU. Phone: 01702 221622.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westcliff Medical Centre | 0.0 km | 92% |
| Carnarvon Medical Centre | 1.0 km | 80% |
| Central Surgery | 1.0 km | 85% |
| West Road Surgery | 1.0 km | 59% |
| Southend Medical Centre | 1.2 km | 80% |
- Dr H W Ng & Partner (91% overall experience good)
- Prince Avenue Surgery (83% overall experience good)
- Southend Medical Centre (80% overall experience good)
- Westcliff Medical Centre (92% overall experience good)
How do patients rate The Valkyrie Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of The Valkyrie Surgery as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at The Valkyrie Surgery?
17,619 patients were registered in September 2026, down 1.8% on a year earlier.
What is The Valkyrie Surgery's CQC rating?
Good overall, published in February 2024.
How many GPs does The Valkyrie Surgery have?
7.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,270 patients per GP against 2,171 across England.
Are appointments at The Valkyrie Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Valkyrie Surgery's phone number?
01702 221622.