Prince Avenue Surgery, Southend On Sea: patient reviews and CQC rating
Prince Avenue Surgery is a GP practice in Southend On Sea with 4,552 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2015. It has 2.1 full-time-equivalent qualified GPs, or 2,134 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Prince Avenue Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 12 practices in Southend On Sea with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (80%). 107 patients answered the survey (response rate 28%).
| Survey question | Prince Avenue Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 70% | 50% | 57% |
| Easy to contact via the website | 38% | 56% | 58% |
| Easy to contact via the NHS App | 41% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 80% | 70% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 90% | 84% | 87% |
| Treated with care and concern | 88% | 83% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 124 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Prince Avenue Surgery is Good, published in October 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,552 patients were registered at Prince Avenue Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,134 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,295 appointments a month, or 504 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Prince Avenue Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 480 | 510 |
| Face to face | 90% | 69% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), chronic kidney disease (1.8% against 4.6%) and depression (10.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Prince Avenue Surgery, 3 Prince Avenue, Southend On Sea, SS2 6RL. Phone: 01702 347947.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carnarvon Medical Centre | 1.4 km | 80% |
| Central Surgery | 1.4 km | 85% |
| West Road Surgery | 1.4 km | 59% |
| Queensway Surgery | 2.1 km | 67% |
| Southend Medical Centre | 2.1 km | 80% |
- Dr H W Ng & Partner (91% overall experience good)
- Southend Medical Centre (80% overall experience good)
- The Valkyrie Surgery (66% overall experience good)
- Westcliff Medical Centre (92% overall experience good)
How do patients rate Prince Avenue Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Prince Avenue Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Prince Avenue Surgery?
4,552 patients were registered in September 2026, down 3.7% on a year earlier.
What is Prince Avenue Surgery's CQC rating?
Good overall, published in October 2015.
How many GPs does Prince Avenue Surgery have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,134 patients per GP against 2,171 across England.
Are appointments at Prince Avenue Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Prince Avenue Surgery's phone number?
01702 347947.