Dr H W Ng & Partner, Southend On Sea: patient reviews and CQC rating
Dr H W Ng & Partner is a GP practice in Southend On Sea with 2,650 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 1.7 full-time-equivalent qualified GPs, or 1,603 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr H W Ng & Partner
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 12 practices in Southend On Sea with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (91%). 114 patients answered the survey (response rate 33%).
| Survey question | Dr H W Ng & Partner | Essex | England |
|---|---|---|---|
| Overall experience good | 91% | 74% | 77% |
| Easy to contact by phone | 92% | 50% | 57% |
| Easy to contact via the website | 72% | 56% | 58% |
| Easy to contact via the NHS App | 81% | 51% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 95% | 70% | 73% |
| Wait for appointment about right | 85% | 70% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 95% | 83% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 73 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr H W Ng & Partner is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,650 patients were registered at Dr H W Ng & Partner in September 2026, down 0.9% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 1,603 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 928 appointments a month, or 350 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 21% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr H W Ng & Partner | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 350 | 480 | 510 |
| Face to face | 88% | 69% | 63% |
| Same day as booked | 21% | 45% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.9% against 4.6%) and cancer (5.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 89.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 90.0% | 74.9% |
Dr H W Ng & Partner, Scott Park Surgery, 205 Western Approaches, Southend On Sea, SS2 6XY. Phone: 01702 420642.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Krishnan | 0.9 km | 73% |
| Kent Elms Health Centre EastwoodGroupPractice | 0.9 km | 75% |
| Dr Shabir Ahmad Malik | 0.9 km | 84% |
| Dr Jayatilaka | 2.0 km | 79% |
| Prince Avenue Surgery | 2.5 km | 83% |
- Prince Avenue Surgery (83% overall experience good)
- Southend Medical Centre (80% overall experience good)
- The Valkyrie Surgery (66% overall experience good)
- Westcliff Medical Centre (92% overall experience good)
How do patients rate Dr H W Ng & Partner?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Dr H W Ng & Partner as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Dr H W Ng & Partner?
2,650 patients were registered in September 2026, down 0.9% on a year earlier.
What is Dr H W Ng & Partner's CQC rating?
Good overall, published in December 2018.
How many GPs does Dr H W Ng & Partner have?
1.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 1,603 patients per GP against 2,171 across England.
Are appointments at Dr H W Ng & Partner face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr H W Ng & Partner's phone number?
01702 420642.