Kent Elms Health Centre EastwoodGroupPractice, Leigh-on-sea: patient reviews and CQC rating
Kent Elms Health Centre EastwoodGroupPractice is a GP practice in Leigh-on-sea with 14,462 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 5.5 full-time-equivalent qualified GPs, or 2,620 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kent Elms Health Centre EastwoodGroupPractice
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. With 97 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 6 practices in Leigh On Sea with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (77%). 97 patients answered the survey (response rate 26%).
| Survey question | Kent Elms Health Centre EastwoodGroupPractice | Essex | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 61% | 50% | 57% |
| Easy to contact via the website | 60% | 56% | 58% |
| Easy to contact via the NHS App | 44% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 86% | 83% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kent Elms Health Centre EastwoodGroupPractice is Good, published in October 2023. One key question is rated differently: Safe Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,462 patients were registered at Kent Elms Health Centre EastwoodGroupPractice in September 2026, down 1.2% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 2,620 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.5 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 7.2 |
| August 2024 | 7.2 | 8.2 |
| August 2025 | 7.2 | 8.2 |
| August 2026 | 5.5 | 8.9 |
From June 2026 to August 2026 the practice recorded 8,850 appointments a month, or 612 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Kent Elms Health Centre EastwoodGroupPractice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 612 | 480 | 510 |
| Face to face | 43% | 69% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.2% against 0.6%), dementia (1.5% against 0.8%) and heart failure (1.5% against 1.1%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Palliative care | All ages | 2.2% | 0.6% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Kent Elms Health Centre EastwoodGroupPractice, 1 Rayleigh Road, Leigh-on-sea, SS9 5UU. Phone: 01702 421888.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Krishnan | 0.0 km | 73% |
| Dr Shabir Ahmad Malik | 0.0 km | 84% |
| Dr H W Ng & Partner | 0.9 km | 91% |
| Dr Jayatilaka | 1.1 km | 79% |
| The Pall Mall Surgery | 1.8 km | 75% |
- Dr Jayatilaka (79% overall experience good)
- Dr Krishnan (73% overall experience good)
How do patients rate Kent Elms Health Centre EastwoodGroupPractice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Kent Elms Health Centre EastwoodGroupPractice as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Kent Elms Health Centre EastwoodGroupPractice?
14,462 patients were registered in September 2026, down 1.2% on a year earlier.
What is Kent Elms Health Centre EastwoodGroupPractice's CQC rating?
Good overall, published in October 2023.
How many GPs does Kent Elms Health Centre EastwoodGroupPractice have?
5.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,620 patients per GP against 2,171 across England.
Are appointments at Kent Elms Health Centre EastwoodGroupPractice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kent Elms Health Centre EastwoodGroupPractice's phone number?
01702 421888.