The Pall Mall Surgery, Leigh On Sea: patient reviews and CQC rating
The Pall Mall Surgery is a GP practice in Leigh On Sea with 21,962 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 9.2 full-time-equivalent qualified GPs, or 2,384 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Pall Mall Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 6 practices in Leigh On Sea with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (80%). 108 patients answered the survey (response rate 30%).
| Survey question | The Pall Mall Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 36% | 50% | 57% |
| Easy to contact via the website | 57% | 56% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 71% | 70% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 85% | 83% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 186 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Pall Mall Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,962 patients were registered at The Pall Mall Surgery in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 9.2 full-time-equivalent qualified GPs, there are 2,384 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 5.7 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.9 | 12.0 |
| August 2024 | 9.2 | 14.9 |
| August 2025 | 9.1 | 15.9 |
| August 2026 | 9.2 | 14.5 |
From June 2026 to August 2026 the practice recorded 12,772 appointments a month, or 582 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Pall Mall Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 582 | 480 | 510 |
| Face to face | 45% | 69% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.9% against 0.8%) and palliative or supportive care needs (1.3% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%), peripheral arterial disease (0.4% against 0.6%) and diabetes (5.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 12.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.9% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.4% | 74.9% |
The Pall Mall Surgery, 918 London Road, Leigh On Sea, SS9 3NG. Phone: 01702 482900. Website: www.pallmallsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Jayatilaka | 1.0 km | 79% |
| Highlands Surgery | 1.8 km | 84% |
| Dr Krishnan | 1.8 km | 73% |
| Kent Elms Health Centre EastwoodGroupPractice | 1.8 km | 75% |
| Dr Shabir Ahmad Malik | 1.8 km | 84% |
- Highlands Surgery (84% overall experience good)
How do patients rate The Pall Mall Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The Pall Mall Surgery as good, against 77% across England. 36% found it easy to get through by phone.
How many patients are registered at The Pall Mall Surgery?
21,962 patients were registered in September 2026, down 0.2% on a year earlier.
What is The Pall Mall Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does The Pall Mall Surgery have?
9.2 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,384 patients per GP against 2,171 across England.
Are appointments at The Pall Mall Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Pall Mall Surgery's phone number?
01702 482900.