Ss9 South PCN: primary care network practices and patient survey
Ss9 South PCN is a primary care network of 2 GP practices with 37,551 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,579 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Ss9 South PCN with survey results, the share of patients describing their overall experience as good ranges from 75% at The Pall Mall Surgery to 84% at Highlands Surgery, with a median of 80% (England: 77%). None differs from England by more than the survey's margin of error. Highlands Surgery has the highest share finding it easy to get through by phone (52%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Highlands Surgery | 15,589 | 84% | 52% | Good | 2,916 |
| The Pall Mall Surgery | 21,962 | 75% | 36% | Good | 2,384 |
Results for the network as a whole, from 216 responses, against Essex and England.
| Survey question | Ss9 South PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 43% | 50% | 57% |
| Easy to contact via the website | 58% | 56% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 75% | 70% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 86% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
There are 2,579 registered patients per full-time-equivalent qualified GP in Ss9 South PCN, more than England's 2,171 and Essex's 2,514. Practices recorded 491 appointments a month per 1,000 patients (England: 510), 53% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists grew by 2.0% over the year (England: shrank 1.1%).
| Measure | Ss9 South PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,579 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 491 | 480 | 510 |
| Face-to-face appointments | 53% | 69% | 63% |
| Same day as booked | 45% | 45% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 22% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Ss9 South PCN is dementia (1.5% against 0.8%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Ss9 South PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% | 5,583 |
| Depression | 18+ yrs | 13.3% | 14.3% | 3,866 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 2,406 |
| Diabetes | 17+ yrs | 5.6% | 7.9% | 1,657 |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% | 1,373 |
| Cancer | All ages | 4.3% | 3.8% | 1,578 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 1,044 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 973 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 791 |
| COPD | All ages | 1.9% | 1.9% | 701 |
| Dementia | All ages | 1.5% | 0.8% | 542 |
| Heart failure | All ages | 1.1% | 1.1% | 407 |
| Palliative care | All ages | 1.0% | 0.6% | 379 |
| Serious mental illness | All ages | 0.9% | 1.0% | 313 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 224 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 208 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 100 |
| Learning disability | All ages | 0.5% | 0.6% | 179 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 125 |
- Southend East PCN (4 practices)
- Southend Victoria PCN (9 practices)
- Southend West Central PCN (5 practices)
- Ss9 North PCN (3 practices)
Which practices are in Ss9 South PCN?
Highlands Surgery and The Pall Mall Surgery.
How do patients rate Ss9 South PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Ss9 South PCN cover?
37,551 registered patients across 2 practices in September 2026.
How many patients per GP does Ss9 South PCN have?
2,579 per full-time-equivalent qualified GP, against 2,171 across England.