Southend Coastal Surgeries Thorpe Bay, Southend On Sea: patient reviews and CQC rating
Southend Coastal Surgeries Thorpe Bay is a GP practice in Southend On Sea with 15,365 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 1.5 full-time-equivalent qualified GPs, or 10,382 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Southend Coastal Surgeries Thorpe Bay
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 12th of the 12 practices in Southend On Sea with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (52%). 94 patients answered the survey (response rate 22%).
| Survey question | Southend Coastal Surgeries Thorpe Bay | Essex | England |
|---|---|---|---|
| Overall experience good | 56% | 74% | 77% |
| Easy to contact by phone | 28% | 50% | 57% |
| Easy to contact via the website | 37% | 56% | 58% |
| Easy to contact via the NHS App | 34% | 51% | 54% |
| Reception team helpful | 64% | 83% | 85% |
| Last contact good | 53% | 70% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 75% | 84% | 87% |
| Treated with care and concern | 72% | 83% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 386 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Southend Coastal Surgeries Thorpe Bay is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,365 patients were registered at Southend Coastal Surgeries Thorpe Bay in September 2026, down 1.3% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 10,382 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 4.5 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 5.7 |
| August 2024 | 1.7 | 4.2 |
| August 2025 | 1.7 | 3.4 |
| August 2026 | 1.5 | 4.3 |
From June 2026 to August 2026 the practice recorded 4,407 appointments a month, or 287 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 27% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Southend Coastal Surgeries Thorpe Bay | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 287 | 480 | 510 |
| Face to face | 85% | 69% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 8% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.8% against 4.6%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for osteoporosis (0.4% against 1.2%) and peripheral arterial disease (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Southend Coastal Surgeries Thorpe Bay, 99 Tyrone Road, Thorpe Bay, Southend On Sea, SS1 3HD. Phone: 01702 582670.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Irlam and Partners | 1.5 km | 59% |
| The Practice Northumberland Avenue | 1.9 km | 56% |
| North Avenue Surgery | 2.1 km | 85% |
| Dr Kumar | 2.1 km | 88% |
| Shoebury Health Centre | 2.1 km | 83% |
- Dr Irlam and Partners (59% overall experience good)
- Dr Kumar (88% overall experience good)
- Shoebury Health Centre (83% overall experience good)
How do patients rate Southend Coastal Surgeries Thorpe Bay?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Southend Coastal Surgeries Thorpe Bay as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Southend Coastal Surgeries Thorpe Bay?
15,365 patients were registered in September 2026, down 1.3% on a year earlier.
What is Southend Coastal Surgeries Thorpe Bay's CQC rating?
Good overall, published in October 2018.
How many GPs does Southend Coastal Surgeries Thorpe Bay have?
1.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 10,382 patients per GP against 2,171 across England.
Are appointments at Southend Coastal Surgeries Thorpe Bay face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Southend Coastal Surgeries Thorpe Bay's phone number?
01702 582670.