Dr Kumar, Southend On Sea: patient reviews and CQC rating
Dr Kumar is a GP practice in Southend On Sea with 8,784 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 1.9 full-time-equivalent qualified GPs, or 4,706 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Kumar
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 12 practices in Southend On Sea with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (79%). 114 patients answered the survey (response rate 27%).
| Survey question | Dr Kumar | Essex | England |
|---|---|---|---|
| Overall experience good | 88% | 74% | 77% |
| Easy to contact by phone | 69% | 50% | 57% |
| Easy to contact via the website | 54% | 56% | 58% |
| Easy to contact via the NHS App | 63% | 51% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 83% | 70% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 90% | 84% | 87% |
| Treated with care and concern | 89% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Kumar is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,784 patients were registered at Dr Kumar in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 4,706 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.8 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,843 appointments a month, or 324 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 55% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr Kumar | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 324 | 480 | 510 |
| Face to face | 64% | 69% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), COPD (2.9% against 1.9%) and serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
Dr Kumar, Campfield Road, Shoeburyness, Southend On Sea, SS3 9BX. Phone: 017020987798. Website: www.shoeburyhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shoebury Health Centre | 0.0 km | 83% |
| Southend Coastal Surgeries Thorpe Bay | 2.1 km | 56% |
| Wakering Medical Centre | 2.7 km | 77% |
| Dr Irlam and Partners | 3.6 km | 59% |
| The Practice Northumberland Avenue | 4.0 km | 56% |
- Dr Irlam and Partners (59% overall experience good)
- Shoebury Health Centre (83% overall experience good)
- Southend Coastal Surgeries Thorpe Bay (56% overall experience good)
How do patients rate Dr Kumar?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Dr Kumar as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Dr Kumar?
8,784 patients were registered in September 2026, down 0.5% on a year earlier.
What is Dr Kumar's CQC rating?
Good overall, published in July 2016.
How many GPs does Dr Kumar have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,706 patients per GP against 2,171 across England.
Are appointments at Dr Kumar face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Kumar's phone number?
017020987798.