Shoebury Health Centre, Southend-on-sea: patient reviews and CQC rating
Shoebury Health Centre is a GP practice in Southend-on-sea with 4,523 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 2.5 full-time-equivalent qualified GPs, or 1,785 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shoebury Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 12 practices in Southend On Sea with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (88%). 100 patients answered the survey (response rate 22%).
| Survey question | Shoebury Health Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 79% | 50% | 57% |
| Easy to contact via the website | 65% | 56% | 58% |
| Easy to contact via the NHS App | 64% | 51% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 80% | 70% | 73% |
| Wait for appointment about right | 83% | 70% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 88% | 83% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for Shoebury Health Centre is Good, published in March 2020. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,523 patients were registered at Shoebury Health Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,785 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 0.2 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 1,227 appointments a month, or 271 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 60% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Shoebury Health Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 271 | 480 | 510 |
| Face to face | 81% | 69% | 63% |
| Same day as booked | 60% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.5% against 1.9%) and asthma (7.9% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.5% against 4.6%) and depression (9.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 24.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Shoebury Health Centre, Campfield Road, Shoeburyness, Southend-on-sea, SS3 9BX. Phone: 01702 577703.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Kumar | 0.0 km | 88% |
| Southend Coastal Surgeries Thorpe Bay | 2.1 km | 56% |
| Wakering Medical Centre | 2.7 km | 77% |
| Dr Irlam and Partners | 3.6 km | 59% |
| The Practice Northumberland Avenue | 4.0 km | 56% |
- Dr Irlam and Partners (59% overall experience good)
- Dr Kumar (88% overall experience good)
- Southend Coastal Surgeries Thorpe Bay (56% overall experience good)
How do patients rate Shoebury Health Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Shoebury Health Centre as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Shoebury Health Centre?
4,523 patients were registered in September 2026, down 0.9% on a year earlier.
What is Shoebury Health Centre's CQC rating?
Good overall, published in March 2020.
How many GPs does Shoebury Health Centre have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,785 patients per GP against 2,171 across England.
Are appointments at Shoebury Health Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shoebury Health Centre's phone number?
01702 577703.