North Avenue Surgery, Southend On Sea: patient reviews and CQC rating
North Avenue Surgery is a GP practice in Southend On Sea with 3,288 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 1.4 full-time-equivalent qualified GPs, or 2,418 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Avenue Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 71%, above the England figure of 54%. Its result closest to England is the share who said they were treated with care and concern: 87%, against 86% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 12 practices in Southend On Sea with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (88%). 116 patients answered the survey (response rate 23%).
| Survey question | North Avenue Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 64% | 50% | 57% |
| Easy to contact via the website | 65% | 56% | 58% |
| Easy to contact via the NHS App | 71% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 79% | 70% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 87% | 83% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 66 responses rated the practice good or very good (England: 92%).
CQC's overall rating for North Avenue Surgery is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,288 patients were registered at North Avenue Surgery in September 2026, up 1.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 2,418 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 1,887 appointments a month, or 574 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | North Avenue Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 574 | 480 | 510 |
| Face to face | 47% | 69% | 63% |
| Same day as booked | 57% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (17.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 31.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 14.5% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| COPD | All ages | 2.3% | 1.9% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
North Avenue Surgery, 332 North Avenue, Southend On Sea, SS2 4EQ. Phone: 01702 467215. Website: www.northavenuesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Irlam and Partners | 0.6 km | 59% |
| St Luke’s Health Centre | 0.6 km | 81% |
| Dr Sohan Lal Vashisht | 1.5 km | 92% |
| The Practice Northumberland Avenue | 1.5 km | 56% |
| Queensway Surgery | 1.6 km | 67% |
- Carnarvon Medical Centre (80% overall experience good)
- Central Surgery (85% overall experience good)
- Dr Shabir Ahmad Malik (84% overall experience good)
- Dr Sohan Lal Vashisht (92% overall experience good)
- Queensway Surgery (67% overall experience good)
- St Luke’s Health Centre (81% overall experience good)
- The Practice Northumberland Avenue (56% overall experience good)
- West Road Surgery (59% overall experience good)
How do patients rate North Avenue Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of North Avenue Surgery as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at North Avenue Surgery?
3,288 patients were registered in September 2026, up 1.1% on a year earlier.
What is North Avenue Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does North Avenue Surgery have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,418 patients per GP against 2,171 across England.
Are appointments at North Avenue Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Avenue Surgery's phone number?
01702 467215.