Carnarvon Medical Centre, Westcliff-on-sea: patient reviews and CQC rating
Carnarvon Medical Centre is a GP practice in Westcliff-on-sea with 5,793 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 2.9 full-time-equivalent qualified GPs, or 1,993 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Carnarvon Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 60%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 5 practices in Westcliff-on-Sea with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (81%). 117 patients answered the survey (response rate 23%).
| Survey question | Carnarvon Medical Centre | Essex | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 56% | 50% | 57% |
| Easy to contact via the website | 72% | 56% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 79% | 70% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 95% | 84% | 87% |
| Treated with care and concern | 96% | 83% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Carnarvon Medical Centre is Good, published in August 2021. All 5 key questions are rated Good. Its previous overall rating was Inadequate (January 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,793 patients were registered at Carnarvon Medical Centre in September 2026, down 6.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 1,993 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 0.6 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 1,384 appointments a month, or 239 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 22% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Carnarvon Medical Centre | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 239 | 480 | 510 |
| Face to face | 85% | 69% | 63% |
| Same day as booked | 22% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and chronic kidney disease (2.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.1% | 74.9% |
Carnarvon Medical Centre, 183-195, North Road, Westcliff-on-sea, SS0 7AF. Phone: 01702 466340. Website: www.carnarvon-medical-centre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Surgery | 0.0 km | 85% |
| West Road Surgery | 0.0 km | 59% |
| Southend Medical Centre | 0.7 km | 80% |
| Queensway Surgery | 0.9 km | 67% |
| The Valkyrie Surgery | 1.0 km | 66% |
- Central Surgery (85% overall experience good)
- Dr Shabir Ahmad Malik (84% overall experience good)
- Dr Sohan Lal Vashisht (92% overall experience good)
- North Avenue Surgery (85% overall experience good)
- Queensway Surgery (67% overall experience good)
- St Luke’s Health Centre (81% overall experience good)
- The Practice Northumberland Avenue (56% overall experience good)
- West Road Surgery (59% overall experience good)
How do patients rate Carnarvon Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Carnarvon Medical Centre as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Carnarvon Medical Centre?
5,793 patients were registered in September 2026, down 6.1% on a year earlier.
What is Carnarvon Medical Centre's CQC rating?
Good overall, published in August 2021.
How many GPs does Carnarvon Medical Centre have?
2.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,993 patients per GP against 2,171 across England.
Are appointments at Carnarvon Medical Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Carnarvon Medical Centre's phone number?
01702 466340.