Queensway Surgery, Southend On Sea: patient reviews and CQC rating
Queensway Surgery is a GP practice in Southend On Sea with 21,893 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 8.3 full-time-equivalent qualified GPs, or 2,636 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queensway Surgery
Its result closest to England is the share who said they were treated with care and concern: 84%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 9th of the 12 practices in Southend On Sea with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (64%). 104 patients answered the survey (response rate 23%).
| Survey question | Queensway Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 34% | 50% | 57% |
| Easy to contact via the website | 50% | 56% | 58% |
| Easy to contact via the NHS App | 52% | 51% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 84% | 83% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 456 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queensway Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,893 patients were registered at Queensway Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 2,636 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 7.0 nurses and 19.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.0 | 16.0 |
| August 2024 | 8.3 | 15.6 |
| August 2025 | 8.3 | 17.7 |
| August 2026 | 8.3 | 18.7 |
From June 2026 to August 2026 the practice recorded 18,456 appointments a month, or 843 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 65% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Queensway Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 843 | 480 | 510 |
| Face to face | 34% | 69% | 63% |
| Same day as booked | 65% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), serious mental illness (2.0% against 1.0%) and a learning disability (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 35.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.9 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.7% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.6% | 74.9% |
Queensway Surgery, 75 Queensway, Southend On Sea, SS1 2AB. Phone: 01702 463333. Website: www.queenswaysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Sohan Lal Vashisht | 0.3 km | 92% |
| Southend Medical Centre | 0.4 km | 80% |
| Carnarvon Medical Centre | 0.9 km | 80% |
| Central Surgery | 0.9 km | 85% |
| West Road Surgery | 0.9 km | 59% |
- Carnarvon Medical Centre (80% overall experience good)
- Central Surgery (85% overall experience good)
- Dr Shabir Ahmad Malik (84% overall experience good)
- Dr Sohan Lal Vashisht (92% overall experience good)
- North Avenue Surgery (85% overall experience good)
- St Luke’s Health Centre (81% overall experience good)
- The Practice Northumberland Avenue (56% overall experience good)
- West Road Surgery (59% overall experience good)
How do patients rate Queensway Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Queensway Surgery as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at Queensway Surgery?
21,893 patients were registered in September 2026, down 1.0% on a year earlier.
What is Queensway Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Queensway Surgery have?
8.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,636 patients per GP against 2,171 across England.
Are appointments at Queensway Surgery face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queensway Surgery's phone number?
01702 463333.