West Road Surgery, Westcliff On Sea: patient reviews and CQC rating
West Road Surgery is a GP practice in Westcliff On Sea with 9,223 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 3.4 full-time-equivalent qualified GPs, or 2,681 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Road Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 18%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 5th of the 5 practices in Westcliff-on-Sea with 50 or more responses. 18% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (69%). 124 patients answered the survey (response rate 26%).
| Survey question | West Road Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 59% | 74% | 77% |
| Easy to contact by phone | 18% | 50% | 57% |
| Easy to contact via the website | 37% | 56% | 58% |
| Easy to contact via the NHS App | 44% | 51% | 54% |
| Reception team helpful | 70% | 83% | 85% |
| Last contact good | 54% | 70% | 73% |
| Wait for appointment about right | 56% | 70% | 69% |
| Listened to well | 74% | 84% | 87% |
| Treated with care and concern | 75% | 83% | 86% |
| Confidence and trust in the clinician | 82% | 91% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for West Road Surgery is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
9,223 patients were registered at West Road Surgery in September 2026, down 4.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,681 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.8 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 3,220 appointments a month, or 349 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 30% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | West Road Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 349 | 480 | 510 |
| Face to face | 79% | 69% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), a learning disability (1.1% against 0.6%) and heart failure (1.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.6% | 14.3% |
| High blood pressure | All ages | 15.0% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
West Road Surgery, 1st Floor, 183-195 North Road, Westcliff On Sea, SS0 7AF. Phone: 01702 339865.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carnarvon Medical Centre | 0.0 km | 80% |
| Central Surgery | 0.0 km | 85% |
| Southend Medical Centre | 0.7 km | 80% |
| Queensway Surgery | 0.9 km | 67% |
| The Valkyrie Surgery | 1.0 km | 66% |
- Carnarvon Medical Centre (80% overall experience good)
- Central Surgery (85% overall experience good)
- Dr Shabir Ahmad Malik (84% overall experience good)
- Dr Sohan Lal Vashisht (92% overall experience good)
- North Avenue Surgery (85% overall experience good)
- Queensway Surgery (67% overall experience good)
- St Luke’s Health Centre (81% overall experience good)
- The Practice Northumberland Avenue (56% overall experience good)
How do patients rate West Road Surgery?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of West Road Surgery as good, below the England figure of 77%. 18% found it easy to get through by phone.
How many patients are registered at West Road Surgery?
9,223 patients were registered in September 2026, down 4.0% on a year earlier.
What is West Road Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does West Road Surgery have?
3.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,681 patients per GP against 2,171 across England.
Are appointments at West Road Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Road Surgery's phone number?
01702 339865.