Benfleet PCN: primary care network practices and patient survey
Benfleet PCN is a primary care network of 7 GP practices with 46,993 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,161 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Benfleet PCN with survey results, the share of patients describing their overall experience as good ranges from 42% at The Hollies Surgery to 90% at Benfleet Surgery, with a median of 81% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Benfleet Surgery has the highest share finding it easy to get through by phone (86%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Benfleet Surgery | 2,528 | 90% | 86% | Good | 1,621 |
| Essex Way Surgery | 5,434 | 88% | 66% | Good | 2,101 |
| High Road Family Doctors | 4,485 | 84% | 70% | – | 1,140 |
| Rushbottom Lane Surgery | 13,557 | 81% | 57% | Good | 1,686 |
| Grace House Surgery | 3,122 | 78% | 70% | Good | 3,345 |
| St Georges Medical Practice | 6,819 | 58% | 49% | Good | 2,973 |
| The Hollies Surgery | 11,048 | 42% | 16% | Good | 4,603 |
Results for the network as a whole, from 727 responses, against Essex and England.
| Survey question | Benfleet PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 69% | 74% | 77% |
| Easy to contact by phone | 50% | 50% | 57% |
| Easy to contact via the website | 37% | 56% | 58% |
| Easy to contact via the NHS App | 44% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 63% | 70% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 81% | 84% | 87% |
| Treated with care and concern | 81% | 83% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,161 registered patients per full-time-equivalent qualified GP in Benfleet PCN, close to England's 2,171 and Essex's 2,514. Practices recorded 340 appointments a month per 1,000 patients (England: 510), 84% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
25% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.1% over the year (England: shrank 1.1%).
| Measure | Benfleet PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 2,161 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 340 | 480 | 510 |
| Face-to-face appointments | 84% | 69% | 63% |
| Same day as booked | 43% | 45% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 25% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Benfleet PCN is palliative care (1.1% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Benfleet PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% | 8,557 |
| Depression | 18+ yrs | 13.8% | 14.3% | 5,387 |
| Diabetes | 17+ yrs | 7.7% | 7.9% | 3,072 |
| Asthma | 6+ yrs | 6.6% | 6.6% | 3,018 |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% | 2,117 |
| Cancer | All ages | 4.2% | 3.8% | 2,006 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 1,619 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 1,343 |
| Stroke and TIA | All ages | 2.3% | 1.9% | 1,112 |
| COPD | All ages | 1.9% | 1.9% | 934 |
| Dementia | All ages | 1.5% | 0.8% | 715 |
| Heart failure | All ages | 1.4% | 1.1% | 682 |
| Palliative care | All ages | 1.1% | 0.6% | 542 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 362 |
| Serious mental illness | All ages | 0.7% | 1.0% | 347 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 281 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 133 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 232 |
| Learning disability | All ages | 0.5% | 0.6% | 231 |
- Asop PCN (5 practices)
- Billericay PCN (5 practices)
- Canvey PCN (6 practices)
- Central Basildon PCN (8 practices)
- North Colchester PCN (7 practices)
- North Uttlesford PCN (4 practices)
- Rochford PCN (4 practices)
- Southend Victoria PCN (9 practices)
Which practices are in Benfleet PCN?
Benfleet Surgery, Essex Way Surgery, Grace House Surgery, High Road Family Doctors, Rushbottom Lane Surgery, St Georges Medical Practice and The Hollies Surgery.
How do patients rate Benfleet PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Benfleet PCN cover?
46,993 registered patients across 7 practices in September 2026.
How many patients per GP does Benfleet PCN have?
2,161 per full-time-equivalent qualified GP, against 2,171 across England.