High Road Family Doctors, Benfleet: patient reviews and CQC rating
High Road Family Doctors is a GP practice in Benfleet with 4,485 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Essex: 74%). It has 3.9 full-time-equivalent qualified GPs, or 1,140 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Road Family Doctors
Its best result against England is the share who found it easy to contact the practice using the NHS App: 87%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 7 practices in Benfleet with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (83%). 104 patients answered the survey (response rate 23%).
| Survey question | High Road Family Doctors | Essex | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 70% | 50% | 57% |
| Easy to contact via the website | 73% | 56% | 58% |
| Easy to contact via the NHS App | 87% | 51% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 82% | 70% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 84% | 84% | 87% |
| Treated with care and concern | 85% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 20 responses rated the practice good or very good (England: 92%).
4,485 patients were registered at High Road Family Doctors in September 2026, up 0.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,140 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 1,791 appointments a month, or 399 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 36% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | High Road Family Doctors | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 399 | 480 | 510 |
| Face to face | 76% | 69% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 9% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), dementia (1.3% against 0.8%) and asthma (9.3% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 11.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Asthma | 6+ yrs | 9.3% | 6.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Palliative care | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.2% | 74.9% |
99% of the practice's patients live in the SS7 postcode district. 99% live in Castle Point, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SS7 | 4,501 | 99% |
High Road Family Doctors, 119 High Road, Benfleet, SS7 5LN. Phone: 01268 753591. Website: www.high-road-family-doc.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Essex Way Surgery | 0.5 km | 88% |
| Benfleet Surgery | 0.6 km | 90% |
| Rushbottom Lane Surgery | 2.6 km | 81% |
| St Georges Medical Practice | 2.6 km | 58% |
| Grace House Surgery | 2.6 km | 78% |
- Benfleet Surgery (90% overall experience good)
- Essex Way Surgery (88% overall experience good)
- Grace House Surgery (78% overall experience good)
- Rushbottom Lane Surgery (81% overall experience good)
- St Georges Medical Practice (58% overall experience good)
- The Hollies Surgery (42% overall experience good)
How do patients rate High Road Family Doctors?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of High Road Family Doctors as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at High Road Family Doctors?
4,485 patients were registered in September 2026, up 0.8% on a year earlier.
How many GPs does High Road Family Doctors have?
3.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,140 patients per GP against 2,171 across England.
Are appointments at High Road Family Doctors face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Road Family Doctors's phone number?
01268 753591.