St Georges Medical Practice, Benfleet: patient reviews and CQC rating
St Georges Medical Practice is a GP practice in Benfleet with 6,819 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 2.3 full-time-equivalent qualified GPs, or 2,973 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Georges Medical Practice
Its best result against England is the share who said they were treated with care and concern: 90%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 7 practices in Benfleet with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (73%). 107 patients answered the survey (response rate 27%).
| Survey question | St Georges Medical Practice | Essex | England |
|---|---|---|---|
| Overall experience good | 58% | 74% | 77% |
| Easy to contact by phone | 49% | 50% | 57% |
| Easy to contact via the website | 37% | 56% | 58% |
| Easy to contact via the NHS App | 39% | 51% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 67% | 70% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 90% | 83% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for St Georges Medical Practice is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,819 patients were registered at St Georges Medical Practice in September 2026, up 6.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,973 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 6.1 |
| August 2025 | 2.3 | 7.1 |
| August 2026 | 2.3 | 7.3 |
From June 2026 to August 2026 the practice recorded 2,183 appointments a month, or 320 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 48% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Georges Medical Practice | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 320 | 480 | 510 |
| Face to face | 86% | 69% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 11% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), chronic kidney disease (8.3% against 4.6%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
99% of the practice's patients live in the SS7 postcode district. 100% live in Castle Point, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SS7 | 6,722 | 99% |
St Georges Medical Practice, 91 Rushbottom Lane, Benfleet, SS7 4EA. Phone: 0844 477 8732. Website: www.rushbottomlanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rushbottom Lane Surgery | 0.0 km | 81% |
| Benfleet Surgery | 2.0 km | 90% |
| Grace House Surgery | 2.4 km | 78% |
| High Road Family Doctors | 2.6 km | 84% |
| Dr M Aslam's Practice | 2.7 km | 43% |
- Benfleet Surgery (90% overall experience good)
- Essex Way Surgery (88% overall experience good)
- Grace House Surgery (78% overall experience good)
- High Road Family Doctors (84% overall experience good)
- Rushbottom Lane Surgery (81% overall experience good)
- The Hollies Surgery (42% overall experience good)
How do patients rate St Georges Medical Practice?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of St Georges Medical Practice as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at St Georges Medical Practice?
6,819 patients were registered in September 2026, up 6.9% on a year earlier.
What is St Georges Medical Practice's CQC rating?
Good overall, published in June 2017.
How many GPs does St Georges Medical Practice have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,973 patients per GP against 2,171 across England.
Are appointments at St Georges Medical Practice face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Georges Medical Practice's phone number?
0844 477 8732.