Rushbottom Lane Surgery, Benfleet: patient reviews and CQC rating
Rushbottom Lane Surgery is a GP practice in Benfleet with 13,557 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 8.0 full-time-equivalent qualified GPs, or 1,686 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rushbottom Lane Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. With 105 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 4th of the 7 practices in Benfleet with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (85%). 105 patients answered the survey (response rate 32%).
| Survey question | Rushbottom Lane Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 57% | 50% | 57% |
| Easy to contact via the website | 45% | 56% | 58% |
| Easy to contact via the NHS App | 47% | 51% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 67% | 70% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 87% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Rushbottom Lane Surgery is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,557 patients were registered at Rushbottom Lane Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 8.0 full-time-equivalent qualified GPs, there are 1,686 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 2.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 14.9 |
| August 2024 | 7.4 | 14.5 |
| August 2025 | 7.4 | 13.9 |
| August 2026 | 8.0 | 14.0 |
From June 2026 to August 2026 the practice recorded 4,735 appointments a month, or 349 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 52% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Rushbottom Lane Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 349 | 480 | 510 |
| Face to face | 87% | 69% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 13% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), dementia (1.3% against 0.8%) and heart failure (1.5% against 1.1%). It has a lower share for osteoporosis (0.5% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.6% | 14.3% |
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
100% of the practice's patients live in the SS7 postcode district. 100% live in Castle Point, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SS7 | 13,466 | 100% |
Rushbottom Lane Surgery, 91 Rushbottom Lane, Benfleet, SS7 4EA. Phone: 0844 477 8732. Website: www.rushbottomlanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Georges Medical Practice | 0.0 km | 58% |
| Benfleet Surgery | 2.0 km | 90% |
| Grace House Surgery | 2.4 km | 78% |
| High Road Family Doctors | 2.6 km | 84% |
| Dr M Aslam's Practice | 2.7 km | 43% |
- Benfleet Surgery (90% overall experience good)
- Essex Way Surgery (88% overall experience good)
- Grace House Surgery (78% overall experience good)
- High Road Family Doctors (84% overall experience good)
- St Georges Medical Practice (58% overall experience good)
- The Hollies Surgery (42% overall experience good)
How do patients rate Rushbottom Lane Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Rushbottom Lane Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Rushbottom Lane Surgery?
13,557 patients were registered in September 2026, up 1.0% on a year earlier.
What is Rushbottom Lane Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does Rushbottom Lane Surgery have?
8.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,686 patients per GP against 2,171 across England.
Are appointments at Rushbottom Lane Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rushbottom Lane Surgery's phone number?
0844 477 8732.