The Hollies Surgery, Benfleet: patient reviews and CQC rating
The Hollies Surgery is a GP practice in Benfleet with 11,048 registered patients (September 2026). In the 2026 GP Patient Survey, 42% of its patients described their overall experience as good, below the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 2.4 full-time-equivalent qualified GPs, or 4,603 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Hollies Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 75%, below the England figure of 85%. Its weakest is the share who found it easy to get through to the practice by phone: 16%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 7th of the 7 practices in Benfleet with 50 or more responses. 16% found it easy to get through by phone (England: 57%). The overall experience result is 18 points lower than in 2025 (60%). 102 patients answered the survey (response rate 31%).
| Survey question | The Hollies Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 42% | 74% | 77% |
| Easy to contact by phone | 16% | 50% | 57% |
| Easy to contact via the website | 19% | 56% | 58% |
| Easy to contact via the NHS App | 20% | 51% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 38% | 70% | 73% |
| Wait for appointment about right | 54% | 70% | 69% |
| Listened to well | 66% | 84% | 87% |
| Treated with care and concern | 65% | 83% | 86% |
| Confidence and trust in the clinician | 76% | 91% | 93% |
| Needs met | 74% | 89% | 90% |
In the Friends and Family Test for July 2026, 80% of 142 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Hollies Surgery is Good, published in August 2023. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,048 patients were registered at The Hollies Surgery in September 2026, down 11.6% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 4,603 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.8 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 4.1 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 3,594 appointments a month, or 325 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 35% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Hollies Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 325 | 480 | 510 |
| Face to face | 80% | 69% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), dementia (1.6% against 0.8%) and stroke or TIA (2.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
The Hollies Surgery, 41 Rectory Road, Benfleet, SS7 2NA. Phone: 01702 416966. Website: www.theholliesgpsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Highlands Surgery | 2.0 km | 84% |
| Grace House Surgery | 2.5 km | 78% |
| Dr Jayatilaka | 3.2 km | 79% |
| Essex Way Surgery | 3.3 km | 88% |
| Dr. C.P.M. Lewis & Partners | 3.3 km | 77% |
- Benfleet Surgery (90% overall experience good)
- Essex Way Surgery (88% overall experience good)
- Grace House Surgery (78% overall experience good)
- High Road Family Doctors (84% overall experience good)
- Rushbottom Lane Surgery (81% overall experience good)
- St Georges Medical Practice (58% overall experience good)
How do patients rate The Hollies Surgery?
In the 2026 GP Patient Survey, 42% of patients described their overall experience of The Hollies Surgery as good, below the England figure of 77%. 16% found it easy to get through by phone.
How many patients are registered at The Hollies Surgery?
11,048 patients were registered in September 2026, down 11.6% on a year earlier.
What is The Hollies Surgery's CQC rating?
Good overall, published in August 2023.
How many GPs does The Hollies Surgery have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,603 patients per GP against 2,171 across England.
Are appointments at The Hollies Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Hollies Surgery's phone number?
01702 416966.