Grace House Surgery, Benfleet: patient reviews and CQC rating
Grace House Surgery is a GP practice in Benfleet with 3,122 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2020. It has 0.9 full-time-equivalent qualified GPs, or 3,345 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grace House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 23%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 7 practices in Benfleet with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (80%). 106 patients answered the survey (response rate 31%).
| Survey question | Grace House Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 78% | 74% | 77% |
| Easy to contact by phone | 70% | 50% | 57% |
| Easy to contact via the website | 23% | 56% | 58% |
| Easy to contact via the NHS App | 54% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 75% | 70% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 87% | 84% | 87% |
| Treated with care and concern | 80% | 83% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grace House Surgery is Good, published in May 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,122 patients were registered at Grace House Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 3,345 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 1.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.4 | 0.4 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 887 appointments a month, or 284 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 55% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Grace House Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 284 | 480 | 510 |
| Face to face | 97% | 69% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), palliative or supportive care needs (1.0% against 0.6%) and coronary heart disease (4.3% against 3.0%). It has a lower share for chronic kidney disease (2.5% against 4.6%) and depression (10.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 11.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
99% of the practice's patients live in the SS7 postcode district. 99% live in Castle Point, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SS7 | 3,079 | 99% |
Grace House Surgery, 85 Hart Road, Benfleet, SS7 3PR. Phone: 01268 757981.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Benfleet Surgery | 2.2 km | 90% |
| Rushbottom Lane Surgery | 2.4 km | 81% |
| St Georges Medical Practice | 2.4 km | 58% |
| Dr. C.P.M. Lewis & Partners | 2.4 km | 77% |
| The Hollies Surgery | 2.5 km | 42% |
- Benfleet Surgery (90% overall experience good)
- Essex Way Surgery (88% overall experience good)
- High Road Family Doctors (84% overall experience good)
- Rushbottom Lane Surgery (81% overall experience good)
- St Georges Medical Practice (58% overall experience good)
- The Hollies Surgery (42% overall experience good)
How do patients rate Grace House Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Grace House Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Grace House Surgery?
3,122 patients were registered in September 2026, down 0.9% on a year earlier.
What is Grace House Surgery's CQC rating?
Good overall, published in May 2020.
How many GPs does Grace House Surgery have?
0.9 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,345 patients per GP against 2,171 across England.
Are appointments at Grace House Surgery face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grace House Surgery's phone number?
01268 757981.