Shard End and Kitts Green PCN: primary care network practices and patient survey
Shard End and Kitts Green PCN is a primary care network of 7 GP practices with 50,226 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,893 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Shard End and Kitts Green PCN with survey results, the share of patients describing their overall experience as good ranges from 54% at Hodge Hill Family Practice to 84% at Firs Surgery, with a median of 78% (England: 77%). 0 are above England and 3 below by more than the survey's margin of error. Firs Surgery has the highest share finding it easy to get through by phone (82%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Firs Surgery | 3,871 | 84% | 82% | Requires improvement | 1,873 |
| Schoolacre Road Surgery | 3,009 | 82% | 73% | Good | 1,106 |
| Eden Court Medical Practice | 10,849 | 82% | 66% | Good | 1,586 |
| OHP-Church Road Surgery | 10,912 | 78% | 45% | Good | 2,929 |
| OHP-Harlequin Surgery | 10,453 | 65% | 49% | Good | 1,770 |
| Mirfield Surgery - Sahay | 5,193 | 62% | 34% | Good | 1,533 |
| Hodge Hill Family Practice | 5,939 | 54% | 41% | Good | 3,137 |
Results for the network as a whole, from 692 responses, against Birmingham and Solihull and England.
| Survey question | Shard End and Kitts Green PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 53% | 51% | 57% |
| Easy to contact via the website | 54% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 83% | 81% | 85% |
| Last contact good | 69% | 68% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 84% | 84% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
There are 1,893 registered patients per full-time-equivalent qualified GP in Shard End and Kitts Green PCN, fewer than England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 522 appointments a month per 1,000 patients (England: 510), 76% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.0% over the year (England: shrank 1.1%).
| Measure | Shard End and Kitts Green PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 1,893 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 522 | 532 | 510 |
| Face-to-face appointments | 76% | 62% | 63% |
| Same day as booked | 38% | 50% | 45% |
| Did not attend | 6% | 6% | 4% |
| Patients aged 65 or over | 15% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Shard End and Kitts Green PCN is learning disability (0.9% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Shard End and Kitts Green PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% | 8,717 |
| Depression | 18+ yrs | 16.0% | 14.3% | 6,185 |
| Diabetes | 17+ yrs | 10.3% | 7.9% | 4,074 |
| Asthma | 6+ yrs | 7.5% | 6.6% | 3,553 |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% | 1,934 |
| Cancer | All ages | 3.1% | 3.8% | 1,609 |
| COPD | All ages | 2.9% | 1.9% | 1,513 |
| Coronary heart disease | All ages | 2.9% | 3.0% | 1,484 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 1,010 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 958 |
| Serious mental illness | All ages | 1.3% | 1.0% | 677 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 438 |
| Heart failure | All ages | 1.0% | 1.1% | 538 |
| Learning disability | All ages | 0.9% | 0.6% | 485 |
| Dementia | All ages | 0.9% | 0.8% | 464 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 309 |
| Palliative care | All ages | 0.7% | 0.6% | 371 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 298 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 93 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bordesley East PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Community Care Hall Green PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
Which practices are in Shard End and Kitts Green PCN?
Eden Court Medical Practice, Firs Surgery, Hodge Hill Family Practice, Mirfield Surgery - Sahay, OHP-Church Road Surgery, OHP-Harlequin Surgery and Schoolacre Road Surgery.
How do patients rate Shard End and Kitts Green PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Shard End and Kitts Green PCN cover?
50,226 registered patients across 7 practices in September 2026.
How many patients per GP does Shard End and Kitts Green PCN have?
1,893 per full-time-equivalent qualified GP, against 2,171 across England.