OHP-Harlequin Surgery, Birmingham: patient reviews and CQC rating
OHP-Harlequin Surgery is a GP practice in Birmingham with 10,453 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 5.9 full-time-equivalent qualified GPs, or 1,770 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about OHP-Harlequin Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 65%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 136th of the 171 practices in Birmingham with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (71%). 110 patients answered the survey (response rate 24%).
| Survey question | OHP-Harlequin Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 65% | 73% | 77% |
| Easy to contact by phone | 49% | 51% | 57% |
| Easy to contact via the website | 62% | 51% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 86% | 81% | 85% |
| Last contact good | 67% | 68% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 81% | 84% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 100 responses rated the practice good or very good (England: 92%).
CQC's overall rating for OHP-Harlequin Surgery is Good, published in April 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,453 patients were registered at OHP-Harlequin Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,770 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 4.7 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 9.4 |
| August 2024 | 5.1 | 7.3 |
| August 2025 | 4.9 | 10.9 |
| August 2026 | 5.9 | 7.0 |
From June 2026 to August 2026 the practice recorded 5,998 appointments a month, or 574 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | OHP-Harlequin Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 574 | 532 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 40% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.5% against 0.8%), COPD (3.5% against 1.9%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 43.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Cancer | All ages | 3.2% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
OHP-Harlequin Surgery, 160 Shard End Crescent, Birmingham, B34 7BP. Phone: 0121 747 8291. Website: www.harlequinsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Schoolacre Road Surgery | 0.6 km | 82% |
| Mirfield Surgery - Sahay | 1.4 km | 62% |
| Church Lane Surgery | 1.4 km | 75% |
| The Castle Practice | 1.5 km | 74% |
| Bucklands End Lane Surgery | 1.5 km | 76% |
- Eden Court Medical Practice (82% overall experience good)
- Firs Surgery (84% overall experience good)
- Hodge Hill Family Practice (54% overall experience good)
- Mirfield Surgery - Sahay (62% overall experience good)
- OHP-Church Road Surgery (78% overall experience good)
- Schoolacre Road Surgery (82% overall experience good)
How do patients rate OHP-Harlequin Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of OHP-Harlequin Surgery as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at OHP-Harlequin Surgery?
10,453 patients were registered in September 2026, down 2.2% on a year earlier.
What is OHP-Harlequin Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does OHP-Harlequin Surgery have?
5.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,770 patients per GP against 2,171 across England.
Are appointments at OHP-Harlequin Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is OHP-Harlequin Surgery's phone number?
0121 747 8291.