Church Lane Surgery, Birmingham: patient reviews and CQC rating
Church Lane Surgery is a GP practice in Birmingham with 4,584 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). It has 1.4 full-time-equivalent qualified GPs, or 3,306 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Lane Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 81%, below the England figure of 93%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 91st of the 171 practices in Birmingham with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (81%). 103 patients answered the survey (response rate 14%).
| Survey question | Church Lane Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 55% | 51% | 57% |
| Easy to contact via the website | 68% | 51% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 86% | 81% | 85% |
| Last contact good | 77% | 68% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 82% | 84% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 75% of 24 responses rated the practice good or very good (England: 92%).
4,584 patients were registered at Church Lane Surgery in September 2026, up 9.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,306 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 2,936 appointments a month, or 640 per 1,000 registered patients (England: 510). 97% were face to face (England: 63%). 53% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Church Lane Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 640 | 532 | 510 |
| Face to face | 97% | 62% | 63% |
| Same day as booked | 53% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.6% against 0.6%), a learning disability (2.5% against 0.6%) and serious mental illness (2.1% against 1.0%). It has a lower share for cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 51.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.4 years for women and 73.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| COPD | All ages | 3.0% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Palliative care | All ages | 2.6% | 0.6% |
| Learning disability | All ages | 2.5% | 0.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Epilepsy | 18+ yrs | 1.5% | 0.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Church Lane Surgery, 113 Church Lane, Birmingham, B33 9EJ. Phone: 0121 783 2861. Website: www.churchlanesurgerykittsgreen.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mirfield Surgery - Sahay | 0.9 km | 62% |
| Bucklands End Lane Surgery | 1.3 km | 76% |
| Schoolacre Road Surgery | 1.3 km | 82% |
| OHP-Harlequin Surgery | 1.4 km | 65% |
| Hodge Hill Family Practice | 1.8 km | 54% |
- Bucklands End Lane Surgery (76% overall experience good)
- EMC Surgery (74% overall experience good)
- Omnia Practice (66% overall experience good)
- Yardley Green Medical Centre (79% overall experience good)
How do patients rate Church Lane Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Church Lane Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Church Lane Surgery?
4,584 patients were registered in September 2026, up 9.4% on a year earlier.
How many GPs does Church Lane Surgery have?
1.4 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,306 patients per GP against 2,171 across England.
Are appointments at Church Lane Surgery face to face?
97% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Lane Surgery's phone number?
0121 783 2861.