EMC Surgery, Birmingham: patient reviews and CQC rating
EMC Surgery is a GP practice in Birmingham with 13,810 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2020. It has 6.9 full-time-equivalent qualified GPs, or 2,005 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about EMC Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. With 105 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 94th of the 171 practices in Birmingham with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (79%). 105 patients answered the survey (response rate 11%).
| Survey question | EMC Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 63% | 51% | 57% |
| Easy to contact via the website | 46% | 51% | 58% |
| Easy to contact via the NHS App | 50% | 51% | 54% |
| Reception team helpful | 83% | 81% | 85% |
| Last contact good | 71% | 68% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 84% | 84% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 23 responses rated the practice good or very good (England: 92%).
CQC's overall rating for EMC Surgery is Requires Improvement, published in March 2020. 2 key questions are rated differently: Safe Good and Well-led Good. Its previous overall rating was Inadequate (June 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
13,810 patients were registered at EMC Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 2,005 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.9 nurses and 15.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 10.9 |
| August 2024 | 6.0 | 9.2 |
| August 2025 | 6.0 | 10.4 |
| August 2026 | 6.9 | 11.2 |
From June 2026 to August 2026 the practice recorded 9,037 appointments a month, or 654 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 52% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | EMC Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 654 | 532 | 510 |
| Face to face | 47% | 62% | 63% |
| Same day as booked | 52% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), serious mental illness (1.9% against 1.0%) and diabetes (12.5% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and cancer (1.3% against 3.8%). The practice's patients live in areas with an average deprivation score of 48.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.5% | 7.9% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| COPD | All ages | 1.8% | 1.9% |
| Cancer | All ages | 1.3% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 46.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 44.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
EMC Surgery, 2A Cavendish Road, Birmingham, B16 0HZ. Phone: 0121 455 6170.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| City Road Medical Centre | 0.1 km | 70% |
| Rotton Park Medical Centre | 0.5 km | 88% |
| Cavendish Medical Practice | 0.5 km | 78% |
| Summerfield Primary Care Centre | 0.5 km | 97% |
| Summerfield Group Practice | 0.5 km | 85% |
- Bucklands End Lane Surgery (76% overall experience good)
- Church Lane Surgery (75% overall experience good)
- Omnia Practice (66% overall experience good)
- Yardley Green Medical Centre (79% overall experience good)
How do patients rate EMC Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of EMC Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at EMC Surgery?
13,810 patients were registered in September 2026, down 2.7% on a year earlier.
What is EMC Surgery's CQC rating?
Requires Improvement overall, published in March 2020.
How many GPs does EMC Surgery have?
6.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,005 patients per GP against 2,171 across England.
Are appointments at EMC Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is EMC Surgery's phone number?
0121 455 6170.