Bucklands End Lane Surgery, Birmingham: patient reviews and CQC rating
Bucklands End Lane Surgery is a GP practice in Birmingham with 5,961 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2023. It has 3.0 full-time-equivalent qualified GPs, or 1,961 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bucklands End Lane Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 98%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 25%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 88th of the 171 practices in Birmingham with 50 or more responses. 25% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (72%). 86 patients answered the survey (response rate 17%).
| Survey question | Bucklands End Lane Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 25% | 51% | 57% |
| Easy to contact via the website | 35% | 51% | 58% |
| Easy to contact via the NHS App | 46% | 51% | 54% |
| Reception team helpful | 81% | 81% | 85% |
| Last contact good | 65% | 68% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Bucklands End Lane Surgery is Requires Improvement, published in November 2023. 2 key questions are rated differently: Well-led Good and Effective Good. Its previous overall rating was Good (November 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Good |
5,961 patients were registered at Bucklands End Lane Surgery in September 2026, down 3.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,961 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 4.9 |
| August 2024 | 2.8 | 4.9 |
| August 2025 | 2.7 | 5.7 |
| August 2026 | 3.0 | 5.2 |
From June 2026 to August 2026 the practice recorded 3,381 appointments a month, or 567 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Bucklands End Lane Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 567 | 532 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 45% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), COPD (2.9% against 1.9%) and diabetes (10.8% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), depression (7.2% against 14.3%) and cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 38.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Depression | 18+ yrs | 7.2% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| COPD | All ages | 2.9% | 1.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Bucklands End Lane Surgery, 36 Bucklands End Lane, Castle Bromwich, Birmingham, B34 6BP. Phone: 0845 675 0588.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hodge Hill Family Practice | 0.6 km | 54% |
| Firs Surgery | 1.0 km | 84% |
| Schoolacre Road Surgery | 1.0 km | 82% |
| Church Lane Surgery | 1.3 km | 75% |
| OHP-Harlequin Surgery | 1.5 km | 65% |
- Church Lane Surgery (75% overall experience good)
- EMC Surgery (74% overall experience good)
- Omnia Practice (66% overall experience good)
- Yardley Green Medical Centre (79% overall experience good)
How do patients rate Bucklands End Lane Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Bucklands End Lane Surgery as good, against 77% across England. 25% found it easy to get through by phone.
How many patients are registered at Bucklands End Lane Surgery?
5,961 patients were registered in September 2026, down 3.1% on a year earlier.
What is Bucklands End Lane Surgery's CQC rating?
Requires Improvement overall, published in November 2023.
How many GPs does Bucklands End Lane Surgery have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,961 patients per GP against 2,171 across England.
Are appointments at Bucklands End Lane Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bucklands End Lane Surgery's phone number?
0845 675 0588.