Schoolacre Road Surgery, Birmingham: patient reviews and CQC rating
Schoolacre Road Surgery is a GP practice in Birmingham with 3,009 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 2.7 full-time-equivalent qualified GPs, or 1,106 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Schoolacre Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its weakest is the share who said they were treated with care and concern: 81%, against 86% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 50th of the 171 practices in Birmingham with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (89%). 134 patients answered the survey (response rate 22%).
| Survey question | Schoolacre Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 82% | 73% | 77% |
| Easy to contact by phone | 73% | 51% | 57% |
| Easy to contact via the website | 61% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 92% | 81% | 85% |
| Last contact good | 84% | 68% | 73% |
| Wait for appointment about right | 87% | 68% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Schoolacre Road Surgery is Good, published in October 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,009 patients were registered at Schoolacre Road Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,106 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 1,688 appointments a month, or 561 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Schoolacre Road Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 561 | 532 | 510 |
| Face to face | 79% | 62% | 63% |
| Same day as booked | 37% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (5.9% against 1.9%), high blood pressure (23.8% against 15.2%) and diabetes (11.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 47.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.8 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.8% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| COPD | All ages | 5.9% | 1.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Schoolacre Road Surgery, 2 Schoolacre Road, Shard End, Birmingham, B34 6RB. Phone: 0121 747 2911. Website: www.schoolacresurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| OHP-Harlequin Surgery | 0.6 km | 65% |
| Bucklands End Lane Surgery | 1.0 km | 76% |
| Hodge Hill Family Practice | 1.2 km | 54% |
| Church Lane Surgery | 1.3 km | 75% |
| Firs Surgery | 1.4 km | 84% |
- Eden Court Medical Practice (82% overall experience good)
- Firs Surgery (84% overall experience good)
- Hodge Hill Family Practice (54% overall experience good)
- Mirfield Surgery - Sahay (62% overall experience good)
- OHP-Church Road Surgery (78% overall experience good)
- OHP-Harlequin Surgery (65% overall experience good)
How do patients rate Schoolacre Road Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Schoolacre Road Surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Schoolacre Road Surgery?
3,009 patients were registered in September 2026, down 2.1% on a year earlier.
What is Schoolacre Road Surgery's CQC rating?
Good overall, published in October 2019.
How many GPs does Schoolacre Road Surgery have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,106 patients per GP against 2,171 across England.
Are appointments at Schoolacre Road Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Schoolacre Road Surgery's phone number?
0121 747 2911.