Firs Surgery, Birmingham: patient reviews and CQC rating
Firs Surgery is a GP practice in Birmingham with 3,871 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 2.1 full-time-equivalent qualified GPs, or 1,873 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Firs Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 36th of the 171 practices in Birmingham with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (90%). 93 patients answered the survey (response rate 12%).
| Survey question | Firs Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 84% | 73% | 77% |
| Easy to contact by phone | 82% | 51% | 57% |
| Easy to contact via the website | 62% | 51% | 58% |
| Easy to contact via the NHS App | 76% | 51% | 54% |
| Reception team helpful | 90% | 81% | 85% |
| Last contact good | 88% | 68% | 73% |
| Wait for appointment about right | 78% | 68% | 69% |
| Listened to well | 93% | 84% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
CQC's overall rating for Firs Surgery is Requires Improvement, published in January 2024. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (October 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
3,871 patients were registered at Firs Surgery in September 2026, up 1.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,873 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,665 appointments a month, or 430 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 44% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Firs Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 430 | 532 | 510 |
| Face to face | 66% | 62% | 63% |
| Same day as booked | 44% | 50% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), serious mental illness (1.8% against 1.0%) and depression (19.4% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.3% against 0.8%) and cancer (2.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 48.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| COPD | All ages | 2.5% | 1.9% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Firs Surgery, 87 Kempson Road, Birmingham, B36 8LR. Phone: 0121 747 3586.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hodge Hill Family Practice | 0.4 km | 54% |
| Bucklands End Lane Surgery | 1.0 km | 76% |
| Dr Asad Zaman | 1.3 km | 92% |
| Eden Court Medical Practice | 1.4 km | 82% |
| Schoolacre Road Surgery | 1.4 km | 82% |
- Eden Court Medical Practice (82% overall experience good)
- Hodge Hill Family Practice (54% overall experience good)
- Mirfield Surgery - Sahay (62% overall experience good)
- OHP-Church Road Surgery (78% overall experience good)
- OHP-Harlequin Surgery (65% overall experience good)
- Schoolacre Road Surgery (82% overall experience good)
How do patients rate Firs Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Firs Surgery as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Firs Surgery?
3,871 patients were registered in September 2026, up 1.6% on a year earlier.
What is Firs Surgery's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Firs Surgery have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,873 patients per GP against 2,171 across England.
Are appointments at Firs Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Firs Surgery's phone number?
0121 747 3586.