City Road Medical Centre, Birmingham: patient reviews and CQC rating
City Road Medical Centre is a GP practice in Birmingham with 3,892 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 3.1 full-time-equivalent qualified GPs, or 1,269 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 75%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 114th of the 171 practices in Birmingham with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (75%). 70 patients answered the survey (response rate 8%).
| Survey question | City Road Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 70% | 73% | 77% |
| Easy to contact by phone | 75% | 51% | 57% |
| Easy to contact via the website | 63% | 51% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 80% | 81% | 85% |
| Last contact good | 73% | 68% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 75% | 84% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for City Road Medical Centre is Good, published in October 2023. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,892 patients were registered at City Road Medical Centre in September 2026, down 5.1% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,269 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 3.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 1,253 appointments a month, or 322 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 41% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | City Road Medical Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 322 | 532 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 41% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 10% | 6% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.2% against 2.2%), peripheral arterial disease (0.0% against 0.6%) and stroke or TIA (0.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 41.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.7% | 14.3% |
| High blood pressure | All ages | 7.4% | 15.2% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 2.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Cancer | All ages | 0.8% | 3.8% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| COPD | All ages | 0.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| Stroke and TIA | All ages | 0.2% | 1.9% |
| Heart failure | All ages | 0.2% | 1.1% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 51.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
City Road Medical Centre, 276 Dudley Road, Birmingham, B18 4HL. Phone: 0121 456 3322.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| EMC Surgery | 0.1 km | 74% |
| Cavendish Medical Practice | 0.4 km | 78% |
| Summerfield Primary Care Centre | 0.4 km | 97% |
| Summerfield Group Practice | 0.4 km | 85% |
| Heath Street Health Centre | 0.4 km | 79% |
- Dr Bhalla's and Partners (65% overall experience good)
- Dr Chitre & Dr Dasari's Surgery (65% overall experience good)
- Holyhead Primary Healthcare Centre (80% overall experience good)
- Kirpal Medical Practice (75% overall experience good)
- The Slieve Surgery (77% overall experience good)
How do patients rate City Road Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of City Road Medical Centre as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at City Road Medical Centre?
3,892 patients were registered in September 2026, down 5.1% on a year earlier.
What is City Road Medical Centre's CQC rating?
Good overall, published in October 2023.
How many GPs does City Road Medical Centre have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,269 patients per GP against 2,171 across England.
Are appointments at City Road Medical Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Road Medical Centre's phone number?
0121 456 3322.