Holyhead Primary Healthcare Centre, Birmingham: patient reviews and CQC rating
Holyhead Primary Healthcare Centre is a GP practice in Birmingham with 11,126 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Inadequate overall, in a report published in November 2022. It has 4.1 full-time-equivalent qualified GPs, or 2,731 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holyhead Primary Healthcare Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 82%, against 85% across England. With 62 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 58th of the 171 practices in Birmingham with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (72%). 62 patients answered the survey (response rate 6%).
| Survey question | Holyhead Primary Healthcare Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 80% | 73% | 77% |
| Easy to contact by phone | 63% | 51% | 57% |
| Easy to contact via the website | 60% | 51% | 58% |
| Easy to contact via the NHS App | 65% | 51% | 54% |
| Reception team helpful | 82% | 81% | 85% |
| Last contact good | 78% | 68% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 89% | 84% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Holyhead Primary Healthcare Centre is Inadequate, published in November 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (August 2019).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Inadequate |
11,126 patients were registered at Holyhead Primary Healthcare Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,731 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 0.8 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 0.8 | 0.8 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 3,700 appointments a month, or 333 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 69% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Holyhead Primary Healthcare Centre | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 333 | 532 | 510 |
| Face to face | 63% | 62% | 63% |
| Same day as booked | 69% | 50% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.0% against 0.8%), osteoporosis (0.1% against 1.2%) and atrial fibrillation (0.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 52.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.1 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 6.9% | 15.2% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Depression | 18+ yrs | 3.3% | 14.3% |
| Asthma | 6+ yrs | 2.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Cancer | All ages | 0.7% | 3.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Stroke and TIA | All ages | 0.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| COPD | All ages | 0.2% | 1.9% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Dementia | All ages | 0.0% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 39.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.4% | 74.9% |
Holyhead Primary Healthcare Centre, 1 St. James's Road, Handsworth, Birmingham, B21 0HL. Phone: 0121 554 8516. Website: www.holyheadprimaryhealthcarecentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| OHP-Handsworth Medical Practice | 0.5 km | 95% |
| Dr Bathla & Partners- Soho Road Primary Care Centre | 0.9 km | 68% |
| Kirpal Medical Practice | 0.9 km | 75% |
| Dr Mohan S Saini | 0.9 km | 62% |
| Dr Bhalla's and Partners | 0.9 km | 65% |
- City Road Medical Centre (70% overall experience good)
- Dr Bhalla's and Partners (65% overall experience good)
- Dr Chitre & Dr Dasari's Surgery (65% overall experience good)
- Kirpal Medical Practice (75% overall experience good)
- The Slieve Surgery (77% overall experience good)
How do patients rate Holyhead Primary Healthcare Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Holyhead Primary Healthcare Centre as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Holyhead Primary Healthcare Centre?
11,126 patients were registered in September 2026, down 0.9% on a year earlier.
What is Holyhead Primary Healthcare Centre's CQC rating?
Inadequate overall, published in November 2022.
How many GPs does Holyhead Primary Healthcare Centre have?
4.1 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,731 patients per GP against 2,171 across England.
Are appointments at Holyhead Primary Healthcare Centre face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holyhead Primary Healthcare Centre's phone number?
0121 554 8516.