Guildford East PCN: primary care network practices and patient survey
Guildford East PCN is a primary care network of 6 GP practices with 59,146 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,899 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Guildford East PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Merrow Park Surgery to 96% at East Horsley Medical Centre, with a median of 95% (England: 77%). 5 are above England and 1 below by more than the survey's margin of error. East Horsley Medical Centre has the highest share finding it easy to get through by phone (89%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| East Horsley Medical Centre | 10,677 | 96% | 89% | Good | 2,437 |
| Dr Karen Nevin & Partners | 8,863 | 96% | 80% | Good | 2,379 |
| Shere Surgery/Dispensary | 8,163 | 95% | 80% | Good | 1,767 |
| Austen Road Surgery | 8,547 | 95% | 86% | Good | 2,095 |
| St Luke's Surgery | 11,388 | 86% | 74% | Good | 1,748 |
| Merrow Park Surgery | 11,508 | 68% | 45% | Good | 1,470 |
Results for the network as a whole, from 651 responses, against Surrey and Sussex and England.
| Survey question | Guildford East PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 75% | 55% | 57% |
| Easy to contact via the website | 80% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 54% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
There are 1,899 registered patients per full-time-equivalent qualified GP in Guildford East PCN, fewer than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 421 appointments a month per 1,000 patients (England: 510), 74% of them face to face. 39% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Guildford East PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 1,899 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 421 | 521 | 510 |
| Face-to-face appointments | 74% | 58% | 63% |
| Same day as booked | 39% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 21% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Guildford East PCN is osteoporosis (2.0% against 1.2%), and the furthest below is copd (0.9% against 1.9%).
| Condition register | Age group | Guildford East PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% | 8,287 |
| Depression | 18+ yrs | 11.1% | 14.3% | 5,291 |
| Asthma | 6+ yrs | 5.9% | 6.6% | 3,360 |
| Cancer | All ages | 5.0% | 3.8% | 2,956 |
| Diabetes | 17+ yrs | 4.8% | 7.9% | 2,346 |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% | 2,199 |
| Coronary heart disease | All ages | 2.7% | 3.0% | 1,598 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 1,559 |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% | 499 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 972 |
| COPD | All ages | 0.9% | 1.9% | 543 |
| Heart failure | All ages | 0.8% | 1.1% | 479 |
| Dementia | All ages | 0.8% | 0.8% | 462 |
| Serious mental illness | All ages | 0.8% | 1.0% | 446 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 303 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 269 |
| Palliative care | All ages | 0.4% | 0.6% | 210 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 191 |
| Learning disability | All ages | 0.3% | 0.6% | 178 |
- Alps Group PCN (4 practices)
- Central and North Guildford PCN (3 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Hailsham PCN (2 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
- Woking Wise 1 PCN (4 practices)
Which practices are in Guildford East PCN?
Austen Road Surgery, Dr Karen Nevin & Partners, East Horsley Medical Centre, Merrow Park Surgery, Shere Surgery/Dispensary and St Luke's Surgery.
How do patients rate Guildford East PCN?
89% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Guildford East PCN cover?
59,146 registered patients across 6 practices in September 2026.
How many patients per GP does Guildford East PCN have?
1,899 per full-time-equivalent qualified GP, against 2,171 across England.