St Luke's Surgery, Guildford: patient reviews and CQC rating
St Luke's Surgery is a GP practice in Guildford with 11,388 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 6.5 full-time-equivalent qualified GPs, or 1,748 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Luke's Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its result closest to England is the share who found the reception and administrative team helpful: 86%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 9 practices in Guildford with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (90%). 124 patients answered the survey (response rate 35%).
| Survey question | St Luke's Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 74% | 55% | 57% |
| Easy to contact via the website | 75% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 373 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Luke's Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,388 patients were registered at St Luke's Surgery in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,748 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.8 |
| August 2024 | 6.0 | 7.1 |
| August 2025 | 6.0 | 6.0 |
| August 2026 | 6.5 | 8.4 |
From June 2026 to August 2026 the practice recorded 4,689 appointments a month, or 412 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | St Luke's Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 412 | 521 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%). It has a lower share for COPD (0.6% against 1.9%), a learning disability (0.3% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 6.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.4 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.5% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
St Luke's Surgery, Warren Road, Guildford, GU1 3JH. Phone: 01483 510030. Website: www.stlukes.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Austen Road Surgery | 0.2 km | 95% |
| Dapdune House Surgery | 1.6 km | 75% |
| Merrow Park Surgery | 2.5 km | 68% |
| Woodbridge Hill Surgery | 2.6 km | 77% |
| Guildowns Group Practice | 3.9 km | 83% |
- Austen Road Surgery (95% overall experience good)
- Dr Karen Nevin & Partners (96% overall experience good)
- East Horsley Medical Centre (96% overall experience good)
- Merrow Park Surgery (68% overall experience good)
- Shere Surgery/Dispensary (95% overall experience good)
How do patients rate St Luke's Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of St Luke's Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at St Luke's Surgery?
11,388 patients were registered in September 2026, up 0.0% on a year earlier.
What is St Luke's Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does St Luke's Surgery have?
6.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,748 patients per GP against 2,171 across England.
Are appointments at St Luke's Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Luke's Surgery's phone number?
01483 510030.