Guildowns Group Practice, Guildford: patient reviews and CQC rating
Guildowns Group Practice is a GP practice in Guildford with 23,551 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 13.2 full-time-equivalent qualified GPs, or 1,788 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Guildowns Group Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 9 practices in Guildford with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (71%). 199 patients answered the survey (response rate 22%).
| Survey question | Guildowns Group Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 58% | 55% | 57% |
| Easy to contact via the website | 67% | 59% | 58% |
| Easy to contact via the NHS App | 64% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 489 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Guildowns Group Practice is Good, published in September 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,551 patients were registered at Guildowns Group Practice in September 2026, down 3.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 13.2 full-time-equivalent qualified GPs, there are 1,788 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.5 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.9 | 17.3 |
| August 2024 | 13.2 | 16.4 |
| August 2025 | 13.2 | 14.3 |
| August 2026 | 13.2 | 16.6 |
From June 2026 to August 2026 the practice recorded 14,167 appointments a month, or 602 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 55% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Guildowns Group Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 602 | 521 | 510 |
| Face to face | 46% | 58% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a lower share of patients for coronary heart disease (1.4% against 3.0%), diabetes (4.2% against 7.9%) and stroke or TIA (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.8% | 14.3% |
| High blood pressure | All ages | 9.2% | 15.2% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Diabetes | 17+ yrs | 4.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Guildowns Group Practice, Wodeland Avenue Surgery, 91-93 Wodeland Avenue, Guildford, GU2 4YP. Phone: 01483 409309. Website: www.guildowns.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodbridge Hill Surgery | 1.8 km | 77% |
| The Fairlands Practice | 2.3 km | 87% |
| Dapdune House Surgery | 2.4 km | 75% |
| Austen Road Surgery | 3.8 km | 95% |
| St Luke's Surgery | 3.9 km | 86% |
How do patients rate Guildowns Group Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Guildowns Group Practice as good, above the England figure of 77%. 58% found it easy to get through by phone.
How many patients are registered at Guildowns Group Practice?
23,551 patients were registered in September 2026, down 3.9% on a year earlier.
What is Guildowns Group Practice's CQC rating?
Good overall, published in September 2022.
How many GPs does Guildowns Group Practice have?
13.2 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 1,788 patients per GP against 2,171 across England.
Are appointments at Guildowns Group Practice face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Guildowns Group Practice's phone number?
01483 409309.