Austen Road Surgery, Guildford: patient reviews and CQC rating
Austen Road Surgery is a GP practice in Guildford with 8,547 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 4.1 full-time-equivalent qualified GPs, or 2,095 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Austen Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 60%, below the England figure of 69%. Of the 11 results in the table, 8 are above England and 1 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 9 practices in Guildford with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (92%). 106 patients answered the survey (response rate 32%).
| Survey question | Austen Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 86% | 55% | 57% |
| Easy to contact via the website | 84% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 54% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Austen Road Surgery is Good, published in April 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,547 patients were registered at Austen Road Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,095 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.3 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 2,908 appointments a month, or 340 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 28% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Austen Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 340 | 521 | 510 |
| Face to face | 76% | 58% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), COPD (0.8% against 1.9%) and diabetes (3.4% against 7.9%). The practice's patients live in areas with an average deprivation score of 6.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.2 years for women and 83.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.5% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Diabetes | 17+ yrs | 3.4% | 7.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 87.7% | 74.9% |
Austen Road Surgery, 1 Austen Road, Guildford, GU1 3NW. Phone: 01483 564578. Website: www.austenroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Luke's Surgery | 0.2 km | 86% |
| Dapdune House Surgery | 1.5 km | 75% |
| Merrow Park Surgery | 2.5 km | 68% |
| Woodbridge Hill Surgery | 2.5 km | 77% |
| Guildowns Group Practice | 3.8 km | 83% |
- Dr Karen Nevin & Partners (96% overall experience good)
- East Horsley Medical Centre (96% overall experience good)
- Merrow Park Surgery (68% overall experience good)
- Shere Surgery/Dispensary (95% overall experience good)
- St Luke's Surgery (86% overall experience good)
How do patients rate Austen Road Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Austen Road Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Austen Road Surgery?
8,547 patients were registered in September 2026, down 1.4% on a year earlier.
What is Austen Road Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does Austen Road Surgery have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,095 patients per GP against 2,171 across England.
Are appointments at Austen Road Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Austen Road Surgery's phone number?
01483 564578.