The Fairlands Practice, Guildford: patient reviews and CQC rating
The Fairlands Practice is a GP practice in Guildford with 14,015 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 8.4 full-time-equivalent qualified GPs, or 1,671 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Fairlands Practice
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its result closest to England is the share who said the wait for their last appointment was about right: 70%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 4th of the 9 practices in Guildford with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (74%). 114 patients answered the survey (response rate 32%).
| Survey question | The Fairlands Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 67% | 55% | 57% |
| Easy to contact via the website | 73% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 362 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Fairlands Practice is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,015 patients were registered at The Fairlands Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 8.4 full-time-equivalent qualified GPs, there are 1,671 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.0 nurses and 6.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 9.3 |
| August 2024 | 7.4 | 8.5 |
| August 2025 | 7.4 | 7.4 |
| August 2026 | 8.4 | 10.5 |
From June 2026 to August 2026 the practice recorded 11,322 appointments a month, or 808 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 67% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Fairlands Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 808 | 521 | 510 |
| Face to face | 35% | 58% | 63% |
| Same day as booked | 67% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%) and cancer (4.8% against 3.8%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
The Fairlands Practice, Fairlands Medical Centre, Fairlands Avenue, Worplesdon, Guildford, GU3 3NA. Phone: 01483 594250. Website: www.fairlands.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Guildowns Group Practice | 2.3 km | 83% |
| Woodbridge Hill Surgery | 2.8 km | 77% |
| Dapdune House Surgery | 3.9 km | 75% |
| Pirbright Surgery | 3.9 km | 89% |
| Austen Road Surgery | 5.3 km | 95% |
- Dapdune House Surgery (75% overall experience good)
- Woodbridge Hill Surgery (77% overall experience good)
How do patients rate The Fairlands Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Fairlands Practice as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at The Fairlands Practice?
14,015 patients were registered in September 2026, down 0.9% on a year earlier.
What is The Fairlands Practice's CQC rating?
Good overall, published in April 2019.
How many GPs does The Fairlands Practice have?
8.4 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,671 patients per GP against 2,171 across England.
Are appointments at The Fairlands Practice face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Fairlands Practice's phone number?
01483 594250.