Merrow Park Surgery, Guildford: patient reviews and CQC rating
Merrow Park Surgery is a GP practice in Guildford with 11,508 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 7.8 full-time-equivalent qualified GPs, or 1,470 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Merrow Park Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 9 practices in Guildford with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (81%). 117 patients answered the survey (response rate 31%).
| Survey question | Merrow Park Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 45% | 55% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 97 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Merrow Park Surgery is Good, published in July 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,508 patients were registered at Merrow Park Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,470 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.9 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 6.2 | 6.2 |
| August 2025 | 7.2 | 7.2 |
| August 2026 | 7.8 | 7.8 |
From June 2026 to August 2026 the practice recorded 5,133 appointments a month, or 446 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Merrow Park Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 521 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 6.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.9 years for women and 83.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Merrow Park Surgery, Kingfisher Drive, Merrow, Guildford, GU4 7EP. Phone: 01483 503331. Website: www.merrowparksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Austen Road Surgery | 2.5 km | 95% |
| St Luke's Surgery | 2.5 km | 86% |
| Dapdune House Surgery | 3.4 km | 75% |
| Dr Karen Nevin & Partners | 4.0 km | 96% |
| Woodbridge Hill Surgery | 4.0 km | 77% |
- Austen Road Surgery (95% overall experience good)
- Dr Karen Nevin & Partners (96% overall experience good)
- East Horsley Medical Centre (96% overall experience good)
- Shere Surgery/Dispensary (95% overall experience good)
- St Luke's Surgery (86% overall experience good)
How do patients rate Merrow Park Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Merrow Park Surgery as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Merrow Park Surgery?
11,508 patients were registered in September 2026, down 2.5% on a year earlier.
What is Merrow Park Surgery's CQC rating?
Good overall, published in July 2023.
How many GPs does Merrow Park Surgery have?
7.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,470 patients per GP against 2,171 across England.
Are appointments at Merrow Park Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Merrow Park Surgery's phone number?
01483 503331.