Dr Karen Nevin & Partners, Woking: patient reviews and CQC rating
Dr Karen Nevin & Partners is a GP practice in Woking with 8,863 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 3.7 full-time-equivalent qualified GPs, or 2,379 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Karen Nevin & Partners
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 12 practices in Woking with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (88%). 104 patients answered the survey (response rate 30%).
| Survey question | Dr Karen Nevin & Partners | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 96% | 78% | 77% |
| Easy to contact by phone | 80% | 55% | 57% |
| Easy to contact via the website | 77% | 59% | 58% |
| Easy to contact via the NHS App | 76% | 54% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 96% | 73% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 220 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Karen Nevin & Partners is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,863 patients were registered at Dr Karen Nevin & Partners in September 2026, down 0.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,379 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.0 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.1 | 5.2 |
| August 2025 | 3.7 | 4.6 |
| August 2026 | 3.7 | 4.6 |
From June 2026 to August 2026 the practice recorded 4,365 appointments a month, or 493 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr Karen Nevin & Partners | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 493 | 521 | 510 |
| Face to face | 80% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.8% against 3.8%), atrial fibrillation (2.8% against 2.2%) and chronic kidney disease (5.6% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 83.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.9% | 74.9% |
Dr Karen Nevin & Partners, The Villages Medical Centre, Send Barns Lane, Send, Woking, GU23 7BP. Phone: 01483 226330. Website: www.thevillagesmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sunny Meed Surgery | 3.7 km | 65% |
| Heathcot Medical Practice | 3.9 km | 73% |
| Southview Medical Practice | 3.9 km | 74% |
| Hillview Medical Centre | 3.9 km | 66% |
| Merrow Park Surgery | 4.0 km | 68% |
- Austen Road Surgery (95% overall experience good)
- East Horsley Medical Centre (96% overall experience good)
- Merrow Park Surgery (68% overall experience good)
- Shere Surgery/Dispensary (95% overall experience good)
- St Luke's Surgery (86% overall experience good)
How do patients rate Dr Karen Nevin & Partners?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Dr Karen Nevin & Partners as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Dr Karen Nevin & Partners?
8,863 patients were registered in September 2026, down 0.8% on a year earlier.
What is Dr Karen Nevin & Partners's CQC rating?
Good overall, published in March 2016.
How many GPs does Dr Karen Nevin & Partners have?
3.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,379 patients per GP against 2,171 across England.
Are appointments at Dr Karen Nevin & Partners face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Karen Nevin & Partners's phone number?
01483 226330.