East Horsley Medical Centre, Leatherhead: patient reviews and CQC rating
East Horsley Medical Centre is a GP practice in Leatherhead with 10,677 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 4.4 full-time-equivalent qualified GPs, or 2,437 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Horsley Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 89%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 6 practices in Leatherhead with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (95%). 105 patients answered the survey (response rate 32%).
| Survey question | East Horsley Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 96% | 78% | 77% |
| Easy to contact by phone | 89% | 55% | 57% |
| Easy to contact via the website | 84% | 59% | 58% |
| Easy to contact via the NHS App | 89% | 54% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 93% | 73% | 73% |
| Wait for appointment about right | 90% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 456 responses rated the practice good or very good (England: 92%).
CQC's overall rating for East Horsley Medical Centre is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,677 patients were registered at East Horsley Medical Centre in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,437 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.1 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 5.3 |
| August 2024 | 5.3 | 5.3 |
| August 2025 | 5.3 | 5.3 |
| August 2026 | 4.4 | 4.4 |
From June 2026 to August 2026 the practice recorded 4,569 appointments a month, or 428 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | East Horsley Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 428 | 521 | 510 |
| Face to face | 87% | 58% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.5% against 3.8%), osteoporosis (2.0% against 1.2%) and atrial fibrillation (3.5% against 2.2%). It has a lower share for COPD (0.6% against 1.9%), a learning disability (0.3% against 0.6%) and diabetes (4.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 4.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 84.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Diabetes | 17+ yrs | 4.1% | 7.9% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
East Horsley Medical Centre, Kingston Avenue, East Horsley, Leatherhead, KT24 6QT. Phone: 01483 284151. Website: www.horsleydocs.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fairfield Medical Centre | 4.2 km | 82% |
| Eastwick Park Medical Practice | 4.6 km | 86% |
| Dr Karen Nevin & Partners | 6.1 km | 96% |
| Shere Surgery/Dispensary | 6.5 km | 95% |
| Cobham Health Centre | 6.7 km | 71% |
- Austen Road Surgery (95% overall experience good)
- Dr Karen Nevin & Partners (96% overall experience good)
- Merrow Park Surgery (68% overall experience good)
- Shere Surgery/Dispensary (95% overall experience good)
- St Luke's Surgery (86% overall experience good)
How do patients rate East Horsley Medical Centre?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of East Horsley Medical Centre as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at East Horsley Medical Centre?
10,677 patients were registered in September 2026, up 0.0% on a year earlier.
What is East Horsley Medical Centre's CQC rating?
Good overall, published in November 2019.
How many GPs does East Horsley Medical Centre have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,437 patients per GP against 2,171 across England.
Are appointments at East Horsley Medical Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Horsley Medical Centre's phone number?
01483 284151.