Fairfield Medical Centre, Leatherhead: patient reviews and CQC rating
Fairfield Medical Centre is a GP practice in Leatherhead with 10,004 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 5.7 full-time-equivalent qualified GPs, or 1,769 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fairfield Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 83%, against 87% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 6 practices in Leatherhead with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (93%). 126 patients answered the survey (response rate 40%).
| Survey question | Fairfield Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 446 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fairfield Medical Centre is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,004 patients were registered at Fairfield Medical Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,769 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.6 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 7.3 |
| August 2024 | 5.2 | 6.3 |
| August 2025 | 5.3 | 6.4 |
| August 2026 | 5.7 | 6.7 |
From June 2026 to August 2026 the practice recorded 6,267 appointments a month, or 626 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Fairfield Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 626 | 521 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (7.6% against 3.8%), atrial fibrillation (4.3% against 2.2%) and heart failure (1.8% against 1.1%). It has a lower share for a learning disability (0.3% against 0.6%), serious mental illness (0.7% against 1.0%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 7.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 83.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Cancer | All ages | 7.6% | 3.8% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.2% | 74.9% |
Fairfield Medical Centre, Lower Road, Great Bookham, Leatherhead, KT23 4DH. Phone: 01372 455450. Website: www.fairfieldmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eastwick Park Medical Practice | 0.7 km | 86% |
| East Horsley Medical Centre | 4.2 km | 96% |
| Molebridge Practice | 4.6 km | 77% |
| Medwyn Surgery | 6.1 km | 95% |
| Dorking Medical Practice | 6.2 km | 86% |
- Ashlea Medical Practice (79% overall experience good)
- Eastwick Park Medical Practice (86% overall experience good)
- Molebridge Practice (77% overall experience good)
How do patients rate Fairfield Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Fairfield Medical Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Fairfield Medical Centre?
10,004 patients were registered in September 2026, down 2.4% on a year earlier.
What is Fairfield Medical Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does Fairfield Medical Centre have?
5.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,769 patients per GP against 2,171 across England.
Are appointments at Fairfield Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fairfield Medical Centre's phone number?
01372 455450.