Ashlea Medical Practice, Leatherhead: patient reviews and CQC rating
Ashlea Medical Practice is a GP practice in Leatherhead with 19,761 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 12.4 full-time-equivalent qualified GPs, or 1,588 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ashlea Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 62%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. With 110 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 6 practices in Leatherhead with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (82%). 110 patients answered the survey (response rate 34%).
| Survey question | Ashlea Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 47% | 59% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 732 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ashlea Medical Practice is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,761 patients were registered at Ashlea Medical Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 12.4 full-time-equivalent qualified GPs, there are 1,588 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.4 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.7 | 20.1 |
| August 2024 | 10.2 | 12.9 |
| August 2025 | 12.8 | 17.3 |
| August 2026 | 12.4 | 19.8 |
From June 2026 to August 2026 the practice recorded 9,583 appointments a month, or 485 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 48% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Ashlea Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 485 | 521 | 510 |
| Face to face | 84% | 58% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.6% against 3.8%) and atrial fibrillation (2.9% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), osteoporosis (0.6% against 1.2%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Ashlea Medical Practice, 30 Upper Fairfield Road, Leatherhead, KT22 7HH. Phone: 01372 375666.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Stephens House Surgery | 0.7 km | 92% |
| Molebridge Practice | 2.1 km | 77% |
| Ashley Centre Surgery | 3.4 km | 83% |
| Derby Medical Centre | 3.5 km | 84% |
| The Integrated Care Partnership | 4.1 km | 82% |
- Eastwick Park Medical Practice (86% overall experience good)
- Fairfield Medical Centre (82% overall experience good)
- Molebridge Practice (77% overall experience good)
How do patients rate Ashlea Medical Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Ashlea Medical Practice as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Ashlea Medical Practice?
19,761 patients were registered in September 2026, down 0.9% on a year earlier.
What is Ashlea Medical Practice's CQC rating?
Good overall, published in May 2018.
How many GPs does Ashlea Medical Practice have?
12.4 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,588 patients per GP against 2,171 across England.
Are appointments at Ashlea Medical Practice face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ashlea Medical Practice's phone number?
01372 375666.