GP Practice at Riverside, Liverpool: patient reviews and CQC rating
GP Practice at Riverside is a GP practice in Liverpool with 2,184 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 0.9 full-time-equivalent qualified GPs, or 2,319 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about GP Practice at Riverside
Its result closest to England is the share who said their needs were met at their last appointment: 87%, against 90% across England. Its weakest is the share who described their last contact with the practice as good: 49%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 114th of the 121 practices in Liverpool with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (74%). 80 patients answered the survey (response rate 14%).
| Survey question | GP Practice at Riverside | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 59% | 78% | 77% |
| Easy to contact by phone | 37% | 57% | 57% |
| Easy to contact via the website | 43% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 53% | 54% |
| Reception team helpful | 70% | 86% | 85% |
| Last contact good | 49% | 73% | 73% |
| Wait for appointment about right | 61% | 73% | 69% |
| Listened to well | 73% | 89% | 87% |
| Treated with care and concern | 73% | 87% | 86% |
| Confidence and trust in the clinician | 77% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 78% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for GP Practice at Riverside is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,184 patients were registered at GP Practice at Riverside in September 2026, down 3.0% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 2,319 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.2 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.3 | 0.3 |
| August 2024 | 0.3 | 0.3 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 1,141 appointments a month, or 522 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | GP Practice at Riverside | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 522 | 492 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), COPD (3.6% against 1.9%) and depression (17.9% against 14.3%). It has a lower share for dementia (0.2% against 0.8%) and cancer (2.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 46.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.7 years for women and 73.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.9% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| COPD | All ages | 3.6% | 1.9% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Palliative care | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.1% | 74.9% |
GP Practice at Riverside, Riverside Centre for Health, Park Street, Liverpool, L8 6QP. Phone: 0151 295 9210.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Jude's Practice - Riverside & Picton | 0.0 km | 65% |
| Dingle Park Practice | 0.0 km | 72% |
| Park Road Group Practice | 1.1 km | 81% |
| St James Health Centre | 1.4 km | 82% |
| Princes Park Health Centre | 1.5 km | 92% |
- Abingdon Family Health Care Centre (61% overall experience good)
- Benim Medical Centre (70% overall experience good)
- Bigham Road Medical Centre (57% overall experience good)
- Dr J Pramanik & Dr J T Pramanik Practice (93% overall experience good)
- Dr Jude's Practice - Riverside & Picton (65% overall experience good)
- Dr Onn Syed (93% overall experience good)
- Sandringham Medical Centre (81% overall experience good)
- Walton Village R (91% overall experience good)
- Yew Tree Medical Centre (63% overall experience good)
How do patients rate GP Practice at Riverside?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of GP Practice at Riverside as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at GP Practice at Riverside?
2,184 patients were registered in September 2026, down 3.0% on a year earlier.
What is GP Practice at Riverside's CQC rating?
Good overall, published in March 2018.
How many GPs does GP Practice at Riverside have?
0.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,319 patients per GP against 2,171 across England.
Are appointments at GP Practice at Riverside face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is GP Practice at Riverside's phone number?
0151 295 9210.