Benim Medical Centre, Liverpool: patient reviews and CQC rating
Benim Medical Centre is a GP practice in Liverpool with 5,554 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 1.1 full-time-equivalent qualified GPs, or 5,207 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Benim Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 25%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 93rd of the 121 practices in Liverpool with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (73%). 121 patients answered the survey (response rate 15%).
| Survey question | Benim Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 70% | 78% | 77% |
| Easy to contact by phone | 41% | 57% | 57% |
| Easy to contact via the website | 25% | 55% | 58% |
| Easy to contact via the NHS App | 34% | 53% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 75% | 73% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Benim Medical Centre is Good, published in August 2022. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,554 patients were registered at Benim Medical Centre in September 2026, down 6.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 5,207 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 2,002 appointments a month, or 360 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 13% of booked patients did not attend.
| Measure | Benim Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 360 | 492 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 13% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (2.4% against 0.6%), serious mental illness (2.1% against 1.0%) and osteoporosis (2.3% against 1.2%). It has a lower share for dementia (0.2% against 0.8%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 57.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.4 years for women and 72.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| COPD | All ages | 2.6% | 1.9% |
| Learning disability | All ages | 2.4% | 0.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Cancer | All ages | 2.2% | 3.8% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.1% | 74.9% |
Benim Medical Centre, 2 Penvalley Crescent, Liverpool, L6 3BY. Phone: 0151 263 6588.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Fatin Karam | 0.0 km | 70% |
| The Priory Medical Centre | 0.6 km | 74% |
| Bigham Road Medical Centre | 0.6 km | 57% |
| Islington House Medical Centre | 1.2 km | 87% |
| Albion Surgery | 1.2 km | 89% |
- Abingdon Family Health Care Centre (61% overall experience good)
- Bigham Road Medical Centre (57% overall experience good)
- Dr J Pramanik & Dr J T Pramanik Practice (93% overall experience good)
- Dr Jude's Practice - Riverside & Picton (65% overall experience good)
- Dr Onn Syed (93% overall experience good)
- GP Practice at Riverside (59% overall experience good)
- Sandringham Medical Centre (81% overall experience good)
- Walton Village R (91% overall experience good)
- Yew Tree Medical Centre (63% overall experience good)
How do patients rate Benim Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Benim Medical Centre as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Benim Medical Centre?
5,554 patients were registered in September 2026, down 6.5% on a year earlier.
What is Benim Medical Centre's CQC rating?
Good overall, published in August 2022.
How many GPs does Benim Medical Centre have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,207 patients per GP against 2,171 across England.
Are appointments at Benim Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Benim Medical Centre's phone number?
0151 263 6588.