Albion Surgery, Liverpool: patient reviews and CQC rating
Albion Surgery is a GP practice in Liverpool with 4,735 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 2.1 full-time-equivalent qualified GPs, or 2,276 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Albion Surgery
Its best result against England is the share who described their last contact with the practice as good: 91%, above the England figure of 73%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 19th of the 121 practices in Liverpool with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (87%). 91 patients answered the survey (response rate 16%).
| Survey question | Albion Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 75% | 57% | 57% |
| Easy to contact via the website | 63% | 55% | 58% |
| Easy to contact via the NHS App | 68% | 53% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 74% | 73% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 39 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Albion Surgery is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,735 patients were registered at Albion Surgery in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,276 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 8.4 |
| August 2024 | 2.6 | 9.2 |
| August 2025 | 2.6 | 6.2 |
| August 2026 | 2.1 | 8.1 |
From June 2026 to August 2026 the practice recorded 4,142 appointments a month, or 875 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 61% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Albion Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 875 | 492 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.5% against 1.9%), depression (27.0% against 14.3%) and peripheral arterial disease (1.0% against 0.6%). It has a lower share for a learning disability (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 54.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.2 years for women and 72.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.0% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| COPD | All ages | 4.5% | 1.9% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.5% | 74.9% |
Albion Surgery, 45 Everton Road, Liverpool, L6 2EH. Phone: 0151 300 8300. Website: albionsurgeryeverton.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Islington House Medical Centre | 0.0 km | 87% |
| Brownlow Group Practice | 0.8 km | 73% |
| Mere Lane Group Practice | 1.1 km | 60% |
| Great Homer Street Medical Centre | 1.1 km | 74% |
| Dr Fatin Karam | 1.2 km | 70% |
- Abercromby Family Practice (76% overall experience good)
- Dingle Park Practice (72% overall experience good)
- Park Road Group Practice (81% overall experience good)
- St James Health Centre (82% overall experience good)
- Vauxhall Primary Health Care (81% overall experience good)
How do patients rate Albion Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Albion Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Albion Surgery?
4,735 patients were registered in September 2026, down 0.1% on a year earlier.
What is Albion Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Albion Surgery have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,276 patients per GP against 2,171 across England.
Are appointments at Albion Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Albion Surgery's phone number?
0151 300 8300.